Customer Service Representative
Resume:
ANTAZAH BLALOCK
Lithonia, GA *****• Phone: 217-***-**** • *******.*******@*****.***
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CUSTOMER SERVICE / CALL CENTER/ HEALTHCARE INSURANCE
Dynamic, qualified, and highly ethical Customer Service Professional with over ten years of stable extensive experience in call centers operating at high volumes, problem resolution, and documentation.
Excellent interpersonal, organizational, and written and verbal communications skills; innate ability to build rapport with clients, customers, and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.
Expert in analyzing data, resolving problems, and providing superb customer service along the way.
Able to perform administrative support work as required.
AREAS OF EXPERTISE
Customer Service
Client Relations
Administrative Skills
Phone Etiquette/Management
Proficient Typing Notes/ Documentation
High Volume Phones
Billing
Insurance
Problem Resolution Organization
Claims
Medical Terminology
MS Word, PowerPoint, Excel
AS400
PROFESSIONAL EXPERIENCE
Health Alliance Medical Plans, Urbana, IL, December 2010-March 2010
Customer Service Representative, February 2011-March 2012
Answered 60 to 80 calls per day regarding health insurance coverage from Providers and Members.
Entered all necessary data into the computer to notate member accounts.
Transferred calls to the appropriate department.
Handled complaints for claims and authorization issues.
Quoted benefits and coverage information.
Recognized for problem solving skills.
Customer Service Representative, December 2010- February 2011
Temporary to Hire position through Aerotek, Hired on in February 2011
Answered 50 to 60 calls per day from the State of Illinois Members regarding insurance benefit quotes and misquotes.
Had claims reprocessed that were paid in error.
Documented complaints from Members and Providers.
Notated member accounts.
Transferred calls to appropriate department
Carle Hospital, Urbana, IL, August 2009-October 2010
EKG Technician
Performed twelve lead EKGs and applied 24 hour holter monitors.
Read and entered all results into patient profile for Cardiologist to review.
Insurance verification.
Set up appointments.
Cleaned exam rooms.
Business Response, Inc., Champaign, IL, March 2001-June 2009
Call Center Representative II / Billing and Processing
Took 20 to 30 accounts out of collections per week.
Went from Billing Representative I to Billing Representative II in just 3 years of being employed.
Managed delinquent accounts.
Make calls to customers regarding past due accounts.
Processed new accounts.
EDUCATION
High School Diploma
Urbana High School, Urbana, IL
Medical Terminology Training
Insurance Training
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