Customer Service Representative

Nichoel Ferranti

Qualifications:

Financial Statements Cost Accounting General Ledger Account Reconciliations Budgeting Statistics and Analysis

Professional Experience:

Affiliated Computer Services – assigned to the Sprint contract July 2009- Present

Accounting Assistant

Phoenix, AZ

• Audit expense reports using Oracle's PeopleSoft.

• Checks processing

• Account reconciliation

• Track and record past due and delinquent accounts

• Card suspensions and reinstatements

• Track audit numbers and record auditor performance

Achievements:

- I noticed incomplete audit number data being documented and used for analysis, and created a new spreadsheet to include accurate and complete audit information to track report volume.

- I learned three processes in two days, and became primary on them immediately due to another employee leaving.

- I have trained several new employees on the audit process as early as one month after my hire date.

Tom's Landscape, Inc. 2007

Customer Service/Support

Troy, MI

• Organized sales accounts and assisted the office manager with accounts receivable

• Scheduled daily deliveries, and entered daily work orders into the database

• Maintained accurate inventory count of all yard materials

• Customer service representative

Education:

Keller Graduate School of Management (2007- 2009)

MBA with Accounting Concentration

Graduated with Distinction December 15, 2009

Cumulative GPA 3.88

Keller Graduate School of Management (2007 – 2008)

Certificate of Accounting

Obtained August 31, 2008

Cumulative GPA of 3.8

Michigan State University (2000- 2004)

Bachelor of Arts in Psychology

Graduated August 2004

Software:

PeopleSoft, NetApps, ODM, Net Services, QuickBooks, Microsoft Office: Access, Excel, PowerPoint, Word

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