Management System

RESUME

Naveen Kumar Murthy

**** * ********* ** *** 2F Email: **********@*****.***

Schaumburg Residential Status: H1B Visa

IL -60173

Synopsis

An accomplished system administrator and dedicated engineer with 7 years of experience in installation, administration, configuration, troubleshooting, and support VmWare Esx Host, Guest OS,Windows 2003 Server family, Windows 2000 domain servers, Windows NT and Windows 2000, XP Professional Platforms.

People-oriented professional with strong client management skills supported by clear communication.

Certifications: MCSA on Windows 2000 Platform.

VMware Certified Professional (VCP 4)

Technical Skills

Hardware: IBM x3755 & x3850 Server

OS: Windows 2008/2003 and Windows 2000 Server family, VMware VSphere 4, ESX Host 4.x

Web Related: Microsoft Internet Information Service (IIS) 6.0

Tools & Utilities: Norton Antivirus, Microsoft Outlook Client, RV tool, VCB,P2V Conversion

Area of Exposure

1. Installation, Configuration and Administration of VMware VSphere 4, ESX Host 4.x and Guest Os.

2. Manage the Virtual environment, VMotion, VCB and DRS functionalities using Virtual Center

3. Installation, Configuration and Administration of Win 2000/2003/2008 Server.

4. Escalate the Hardware/Application related problems to respective Vendors/Teams.

5. Provide Proactive and Reactive support on mutually agreed SLA’s

6. Update documentation (Knowledgebase Procedures)

7. Remote Desktop/Server Support across Global Customers.

8. Handling Global Customer Tickets Related to Windows Operating System, Hardware, Microsoft Office

Applications, Printer, Smart Card and User Profile issues.

Work Experience

I Period: October 2004 to Till Date

Working in Wipro Technologies Ltd for Technology Infrastructure Services.

Client: Motorola

Role: System admin

Exposure in the field of:

1. Installation, Configuration and Administration of VMware VSphere 4, ESX Host 4.x and Guest Os

2. Creation of New Vms and installation of Guest Os.

3. Optimizing Data store, Balancing VMs across ESX host, Snapshots using RV tool.

4. Monitoring VM and SCOM Alerts.

5. Guest OS User administration

5. Installation, Configuration and Administration of Win2000/2003/2008

6. Updating servers with latest service packs and hot fixes

7. Creating standard process for group policy deployment

8. Monitoring system performance, security, and Virus Protection Management and Backup Management

9. Worked on monitoring VCB Backup and troubleshooting backup failures.

10. Managing print servers, creating and maintaining user network, email, and computer accounts

Client: TUI UK

Role: System admin

Worked in London [UK] for Project Transition and Steady State Operations.

Exposure in the field of:

1. Providing Remote Desktop/Server Support to Users on Windows Operating System, Hardware, Microsoft Office Applications, Printer, Server Backup/Restore and Network related issues.

2. Providing support for Windows 2000 Distributed Systems, including Active Directory & replication, Group Policy implementation, troubleshooting, Installing patches and hot fixes optimization and Terminal Server Licensing.

3. Creating and Disabling User Accounts in Active Directory Database

4. User and Password management through Windows 2000 Group /Security Policy.

5. Implementing Disk quota Management using Windows Software and Patch addition, modification and removal using change management procedures

6. Monitoring system performance, security, and Virus Protection Management and Backup Management

7. Troubleshooting of Microsoft operating systems on Laptops, Desktops and associated PC peripherals.

8. Providing a corporate standard desktop image used for PC deployment and disaster recovery for rapid deployment and reduced user downtime.

9. Managing print servers, creating and maintaining user network, email, and computer accounts

10. Monitoring Server Backup and Restoring User data

Client: Transco ODC

Role: System Admin

Exposure in the field of:

1) Windows NT/2000 System administration, which consists of following activities: -

a) User Account Management: - which involves creation, modification and deletion of userids. Unlocking and/or resetting the password of the user's account.

b) Windows NT / 2000 Server health monitoring: - involves monitoring the disk space utilization, CPU Utilization and Memory utilization.

2) Support and Managing of Various Applications on NT Servers for development environment.

3) Trouble shooting of O/S problems on Windows NT / 2000 Servers.

4) Taking Daily and Weekly Tape Backup on WIN NT Servers.

5) Windows NT Security Management: - This involves setting up password policies for the Windows NT/2000 Domain. By setting minimum password length, limiting the number of logon attempts. RAS accounts to be configured for call back options. Service accounts to be configured to override default configuration.

File permissions to be given on Shares based on Groups with proper access rights.

6) Clearing of Security, Application and System Logs.

Client: Shell IT International

Role: Remote Desktop Support

Exposure in the field of:

1. Handling Global Customer Tickets Related to Windows Operating System, Hardware, Microsoft Office

Applications, Printer, Smart Card and User Profile issues.

2. Installation and Administration of Microsoft Windows 2000 Professional desktop edition.

3. Installation of Service Packs, Patches, Norton Antivirus, Proxy, Printer, and Mandatory, optional, Business Applications.

4. Configuring Mail Client [Outlook], Printer, Repairing OS using Remote Recovery Software

& adding client to domain.

PERSONAL INFORMATION:

Contact number : 614-***-****

Marital Status : Married

Educational Qualification: Diploma in Electronics & Communication

With aggregate 71%.

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