Customer Service Representative
Resume:
Cassandra Tatum
**** ******* *****, **.*****, Mo 63146
****************@***.***
OBJECTIVE To secure a challenging position where my knowledge of customer service skills can be utilized
SUMMARY Consistent record of managing projects and details to get results mission/ achievement motivated with a concern for helping others, quicker learner who enjoys keeping current with new developments, equipped with strong communication skills, provide excellent analytical and creative solutions, experience in typing, 10-key, copying, faxing, business correspondence and office management.
Synopsis of Achievements
•Increased customer retention by 19%, from 72% to 91%.
•Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
•Proactive planning led to notable increase in morale in all departments.
•Created customer satisfaction survey, drastically reducing potential problems.
PROFESSIONAL HIGHLIGHTS
4 years consulting experience in addition to 1 year business and civic activity experience
Entered loan application information into data entry system accurately
Managed business correspondence concerning financial aid with applying student
Maintained excellent customer service and guaranteed client satisfaction by taking and delivering detailed messages creating office memos, keeping efficient filing system, serving clients and answering phones professionally
Researched and provided necessary information in answer to client questions
Responsible for transferring large amounts of money
Identified problems and implemented creative solutions in dealing with people and money concerns
EXPERINCE
2004-2010 Customer Service Representative- Morris Brown College. Atlanta, GA
2000-2003 Receptionist- Dean Witter, Minneapolis,MN
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