Customer Service Sales
Resume:
Jessica Carroll
LeRoy, IL *****
***********@*****.***
Objective
High-energy, results-oriented professional with over four years of supervisory, sales, and customer service experience. Proven leadership abilities in a team oriented environment, able to handle multiple tasks and ability to succeed in any given environment. Get along well with others, but also work efficiently on my own. Although I have extensive experience in the retail industry, I am constantly learning and always up for a challenge whatever the situation. Seeking a position where I can develop and excel while giving my best to an employer.
Customer Management, Performance Management, Buyer Behavior/Awareness, Inventory Control/Shrinkage, Visual Merchandise Display, Customer Service/Loyalty, In-Store Promotions, Staff Training & Mentoring
Education
Illinois State University, Normal, IL 2006
Bachelors of Science, Speech Pathology GPA: 3.3
Professional Experience
Merchandising Assistant Store Manager Feb 2009 – Present
Gordmans, 306 S. Towanda Ave, Normal, IL 61761
Promoted Feb 2009
Sales Performance – Merchandised and managed five departments in order to exceed planned sales by 12% to last year with annual sales of $1.4 million
Management Performance
Directly supervise 25 full-time and part-time associates, prepare schedules, assign work, develop and conduct annual performance appraisals and provide timely feedback
Interview and hire associates, provide proper training for assigned departments
Ensure outstanding customer service by assessing and analyzing customer feedback
Technical Skills – Experienced in MS Word, Excel, PowerPoint, Access and Dayforce
Guest Service Coordinator June 2007-Feb 2009
Gordmans, 306 S. Towanda Ave, Normal, IL 61761
Promoted June 2007
Key holder, responsible for supervising staff of 10 associates and guaranteeing smooth operations of the entire department
Ensure all customer service standards are being portrayed, established and complied
Administrative duties (emails, faxes, filing, answering phones)
Guest Service Associate July 2005- May 2007
Gordmans, 306 S. Towanda Ave, Normal, Il 61761
Cashier that conducted returns, credit card payments and layaways
Deli Clerk/Cashier --- ISU Dining Services, Normal Sept 2004- May 2006
Sales Associate --- The Schoolhouse, Crystal Lake, IL July 2000-July 2004
References available upon request
Contact this candidate