Manager Customer Service
Resume:
JEFFERSON A. MERCADO
Al Maousherji Catering Company
McDoanals Kuwait
P. O. Box 20432 Safat 13130
Mobile No.: +965********
Email Add: ********@*****.***
Skype:jefferson.mercado3
OBJECTIVE
To work in challenging environment, where I can bring enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills and managerial skills obtained through experience as a restaurant supervisor.
EMPLOYMENT HISTORY
Position : Assistant Manager
Company : Al Maousherji Catering Company ( McDonalds Kuwait )
Address : Shuwaikh, Kuwait
P. O. Box 20432 Safat 13130
Date : May 1, 2010 – Present
Job Description / Duties and Responsibilities:
• Manage and supervise staff to improve and ensuring customer are served efficiently & courteously.
• Manage and supervise the operation of a busy restaurant.
• Provide relevant training to develop Crew and regular feedback on performance to ensures Crew are offered continuous development to help keep them engage and deliver better levels of Quality, Service and Cleanliness.
• Specialized in training and motivating the new staff about their work and responsibilities.
• Provided training to the new staffs by teaching them the responsibilities and restaurant ethics.
• Train staff in all manners of food & beverage skills & general public relationship.
• Monitored the cooking staff closely to ensure the required standards being followed in terms of quality and standards.
• Maintained the cleanliness and sanitation standards of the restaurants by routine checkup of the cleaning done by facilities staff.
• Maintained a friendly atmosphere with the staff and customers.
• Order / Receive & Control stocks for the restaurant such that adequate levels are maintain.
• Responsible in inspecting, assessing and evaluating the quality of newly delivered dry and frozen product.
• Responsible in approving / rejecting delivered product.
• Enforce Crew remain focused on tasks.
Position : Swing Manager / Management Trainee
Company : McDonald’s Kuwait (Al-Maousherji Catering Company)
Address : P.O.Box 20432 Safat 13130, State of Kuwait
Date : June 1, 2009 – April 30, 2010
Job Description / Duties and Responsibilities:
• Manage people, equipment and product to execute outstanding Quality, Service and Cleanliness & Value on assigned shift to deliver optimum business results for an area of accountability.
• Provide relevant training to develop Crew and regular feedback on performance to ensures Crew are offered continuous development to help keep them engage and deliver better levels of Quality, Service and Cleanliness
• Maintained the cleanliness and sanitation standards of the restaurants by routine checkup of the cleaning done by facilities staff.
• Order / Receive & Control stocks for the restaurant such that adequate levels are maintain.
• Responsible in inspecting, assessing and evaluating the quality of newly delivered dry and frozen product.
• Responsible in approving / rejecting delivered product.
Position : Crew Chief / Trainer
Company : McDonald’s Kuwait (Al-Maousherji Catering Company)
Address : P.O.Box 20432 Safat 13130, State of Kuwait
Date : May 1, 2008 – May 31, 2009
Job Description / Duties and Responsibilities:
• To develop crew to deliver an exceptional customer experience every time while leading by example and follow policies and procedures.
• To provide relevant training to develop Crew and regular feedback on performance to ensures Crew are offered continuous development to help keep them engage and deliver better levels of Quality, Service and Cleanliness.
• Follow and reinforce basic people minimum (eg. Uniforms, punctuality)
• Explain to Crew the “how to” and “why” behind McDonald’s policies and procedures.
• Enforce Crew remain focused on tasks.
• Responsible in inspecting, assessing and evaluating the quality of newly delivered dry and frozen product.
• Responsible in approving / rejecting delivered product.
• Responsible in reporting to the Head Kitchen and Supervisor regarding kitchen concerns.
• Actively reinforce food safety and cleanliness and sanitation procedures.
• Follow and reinforce all work place safety and security procedures.
• Monitor crew working around you and provide guidance as required.
• Record and act upon any hazards identify during the shift.
• Support the Management Team in executing plans to achieve restaurant goals and shift targets. (eg. Waste, yield, Customer satisfaction opportunity)
Position : Service crew
Company : McDonald’s Kuwait (Al-Maousherji Catering Company)
Address : P.O.Box 20432 Safat 13130, State of Kuwait
Date : August 1, 2005 – April 30, 2008
Job Description / Duties and Responsibilities:
• Consistently follow standard procedures in all station all the time.
• Familiarize McDonald’s acronyms and language.
• Assist and coordinate with the crew chief and Manager in Charge to executing plans to achieve restaurant targets.
• Coordinate with crew chief or kitchen manger about the hourly sales projection on assign shift.
• Coordinate and cooperate in every given assignment by the crew chief.
• Always treat and greet the customer as a valued guest.
• Take the order properly of the customer.
• Assemble and double check the order of the customer.
• Maintain cleanliness and sanitation in working area and counter lobby
AWARD AND COMMENDATION RECEIVED
Title : Basic Shift Management ( BSM )
McDonald’s Kuwait
Date : January 10-14, 2010
Address : Al-Maousherji Catering Company
P.O.Box 20432 Safat 13130, State of Kuwait
Title : Swing Development Course ( SDC )
McDonald’s Kuwait
Date : January 12-13, 2009
Address : Al-Maousherji Catering Company
P.O.Box 20432 Safat 13130, State of Kuwait
Tittle : Crew Chief Course ( CCC )
McDonald’s Kuwait
Date : January 14-15, 2008
Address : Al-Maousherji Catering Company
P.O.Box 20432 Safat 13130, State of Kuwait
Tittle : Employee of the Month
McDonald’s Kuwait
Date : July 2006 / March 2009
Address : Al-Maousherji Catering Company
P.O.Box 20432 Safat 13130, State of Kuwait
PERSONAL INFORMATION
Permanent Address : #45 JP Rizal Street Palihan, Hermosa, Bataan 2111 Philippines
Birth Date : May 18, 1981
Birth Place : Palihan, Hermosa, Bataan
Height : 5’7 ft.
Weight : 160 lbs.
Sex : Male
Civil Status : Married
Religion : Roman Catholic
Nationality : Filipino
EDUCATIONAL BACKGROUND
Elementary Year [From] - [To]
Casupanan Elementary School 1988 – 1994
Palihan, Hermosa, Bataan Philippines
Secondary
Hermosa National High School 1994 - 1998
Culis, Hermosa, Bataan Philippines
College
Bachelor of Elementary Education 2000 – 2004
Bataan State College
Dinalipihan, Bataan (Main Campus ) Philippines
CHARACTER REFERENCES
Mr. Manuel Encio
Head Manager
McDonalds Kuwait
Contact No: +965********
Mr. John John Paragas
Reataurant Manager
McDonalds Kuwait
Contact No.: +965********
Mr. Elie Ghosn
Human Resource & Administration DirectorMcDonald’s Kuwait
Al-Maousherji Catering Company
Mr. Ramil Cometa
Senior Human Resource Consultant
McDonald’s Kuwait
Al-Maousherji Catering Company
Interpersonal Skills
I work great with others and can both lead a team and be part of the team . I have been a team
Leader for the past 2 years and feel more comportable in that position
I hereby certify that the above information is true and correct to the best of my knowledge.
Jefferson Mercado
Applicant
Contact this candidate