Sr HR Manager

Charlotte H. Anderson, SPHR, GPHR

*** *** ****** ****

Hillsborough, NJ 08844 USA

908-***-****, cell

*****************@*******.***, personal email

Senior Human Resources Leader and Organizational Effectiveness Specialist

Over 15 years of passion-filled leadership, consulting and generalist experience in the profit, non-profit, public and consulting sectors aligning HR/OD practice with business goal achievement.

Professional Competencies

• Client-Centered Strategic Human Resources Partnering and Tactical Administration

• Organizational Diagnostics and Effectiveness Analytics, Solution Development & Implementation

• Talent Assessment & Development and Relationship Building

• Metrics-Centric Systems Innovation and Project Management

• Employment Law and HR Best Practice-to-Business Integration

• Human Resource Education to Practitioners and Non-Practitioners

• Labor/Management Negotiations and Arbitration Leader

Senior Human Resources Manager

Comcast Corporation-Cable and Telecommunications

April 2008 to present

Transformational leader of 4 professionals and partner to AVP business leaders supporting 840 union and non-union field technical operations and customer care associates in all disciplines of human resources operations for this Fortune 100-company throughout 7 sites across New Jersey. Selected business objectives achieved include:

• Recommended process improvements (on-boarding program, service-delivery scheduling, job design alignment) leading to 18% increase in ‘Think Customer First’ customer rating year over year and which were adopted for division-wide application

• Improved employee relations through visibility enhancements, communications initiatives and HR & line leader education contributing to an 12% increase in employee satisfaction ratings

• Recommended cross functional programs/communications vehicles, exceeding overtime reduction plan expectations

• Conducted leader calibration program adopted area-wide

• Designed communication materials and field training used region-wide for employees and supervisors in employee and labor relations – achieved 100% win-rate for labor-relations arbitrations and 100% win-rate for management in new labor union elections

• Served as area lead for 4-phase SAP roll out as comprehensive HRIS (performance management, attendance tracking, training delivery and tracking, payroll)

Managing Director

Amethyst and Iris-Organizational Effectiveness Consulting

1999 to 2008

Owned/operated a boutique consulting practice providing HR operational excellence, organizational design, diagnostics and talent development services to clients nationwide.

• Client-centered services include organizational effectiveness and diagnostics services to accurately identify core performance or productivity problems.

• Conduct/prepare/deliver analysis, design, development, implementation and ROI/evaluation recommendations for sustainable correction or improvement with cognitive, behavioral, technological, process or cultural interventions.

• Institute high-level HR best-practices encompassing all major profession disciplines: strategic management, workforce planning & employment, training & development, compensation & benefits, risk management, employee & labor relations.

Primary Industry History:

Pharmaceutical, manufacturing, telecom, service, retail, finance, healthcare, public sector, non-profit, human services

Selected Clients:

The Home Depot

Phillips-Van Heusen Corporation

All departments of the State of NJ

Seiko Corporation of America

Merck Pharmaceuticals

Health Products Research

Prudential

CapGemini Ernst and Young

Township of Livingston

New York Container Terminal

The Arc (Somerset & Warren Counties)

Raritan Bay Medical Center

Lucent Technologies

Foley, Inc.

Zinsser Paints

Muhlenberg College

Ryan Beck Financial Services

Association of Legal Administrators

Mid-Atlantic Conference of Court

Managers

Health Care Recruiters Association

Affinity Federal Credit Union

SHRM (Utah, Maryland, NJ, TX)

Associate Executive Director of Operations

The Arc of Somerset County-Human Services

1989 to 1998

• Enterprise operations leader (Human Resources, Systems, Facilities, Development, Finance, Administration) for $12M, 300-person non-profit

• Designed the operations function of the Agency's administration including four departmental consolidations and redesign in response to organizational needs assessments and effectiveness audits

• Designed HR service delivery model: talent acquisition, performance management, leadership development, compensation and benefits, policy & procedure design and application, employee & labor relations

Professional Affiliations, Appointments and Education

• National HR/Management Speaker

• SHRM Learning SystemTM instructor

• Certified Senior Professional of Human Resources (SPHR) and Global Professional of Human Resources (GPHR)

• Six Sigma Green Belt Certified

• Lominger and MBTI Professional

• Operational Knowledge SAP and all Microsoft applications

• Appointed Member – National SHRM Organizational Development Special Expertise Panel

• Masters of Science candidate with 38 credits toward a PhD in Microbiology following BS in BioChemistry from Albright College, Reading, Pennsylvania

• Certified Facilitator of Management Feedback System TM

• Current Board Officer and past President for the Central New Jersey Chapter of the Society for Human Resource Management, serving over 240 members

Contact this candidate