IT Assistant/Helpdesk Support

Education:

Solano Community College - Fairfield, CA August 2010 - Present

Currently enrolled in the Computer Science Associates Degree Program.

Stride Center Technical Institute - San Pablo, CA July 2008 - June 2009

Successfully completed CompTia A+ and Network+ Certification courses.

Work Experience:

Star Staffing Employment Services - Napa, Ca October 2009 - Present

IT Assistant

* Assisted in the management of a 200+ node Windows 2008 Active Directory environment

* Primary contact for all helpdesk issues

* Troubleshooting end user issues with software, hardware, and peripheral devices

* Reformatting and configuration of Windows 7, XP operating systems

* Monitored nightly backups and tape rotation of Quantum SuperLoader LTO3 tape drive

K Force Professional Staffing Inc. - Northern California March 2009 - Present

Deployment Engineer

* Deploying HP desktop systems to workstations varying from 15-100 end users

* Migrating user data from old asset to new HP systems

* Setting and configuring User permissions and file shares

* Mapping network drives for database accessibility

* Installing ACT and FACT customer management applications as well as other various applications for specific end users

* Troubleshooting various end user issues with software , hardware , and peripheral devices

Reliatech Technology Solutions - San Pablo, CA December 2008 - May 2009

PC Technician Intern

* Installation, troubleshooting, and configuration of Win9x, Win2000, WinXP, and Win Vista

* Installation, upgrading and troubleshooting of hardware components including motherboards,HDD's,CPU's,memory modules,optical devices, PCI cards, and printers

* Performing regular preventative maintenance

* Application setup and troubleshooting

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