Project manager, Account Manager, Operations & Resources Professional

ACCOUNTS & PROJECT MANAGEMENT PROFESSIONAL

Accounts, Projects & Customer Service Management Maestro with experience in Marketing, Construction, Transportation, Manufacturing & General Business Arenas. The “secret recipe” fueling my accomplishments & successes are my resourceful, tenacious personality mixed well with effective, efficient strong leadership & management practices.

Key ingredients/talent also include: excellent networking, relationship building/maintenance, communication & presentation skills. Excellence in development/execution of customer strategy, managing support staffers, solving problems & maximizing resources.

PROFESSIONAL EXPERIENCE

2010-Now

Account Manager

DOT COMPLIANCE HELP – Consulting Firm Specializing In DOT Compliance Metrics.

• Utilized Knowledge Of FMCSA Regulations To Manage Level Billing Accounts Of Motor Carriers Nationwide By Providing Complete Safety Management Services & Systems For Their Driver, Vehicle, Hours Of Services, & Accident Files.

• Managed LBA Accounting Aspects: Accts Payable, Receivable, Credit Mgmt, Sales Commissions, & Statements.

• Provided Webinar & Seminar Support & Developed Potential Inside Sales Client Base.

• Consultative Experience Included Serving As Intermediary to the DOT For Clients Having Failed Safety Audits And Authoring Corrective Measure Documents Such As Drug/Alcohol Policies, Safety Management Plans, Accident Countermeasures Plans.

• Performed Mock Audits For Companies Wanting Evaluation Of Current Compliance Systems

2008-2009

Project Manager

RETAIL HANDYMAN – Big Box Retailers Facility Maintenance & Repair.

• Managed National Accounts: TJX, Kohls, Cost Plus, Bobs, Carters & Independent Boutique Retailers.

• Projects Included Wear/Tear Repair, Annual Inspections, Accident Countermeasures, Emergency Services, Disaster Restoration, Future/Existing Promotional Display Rollouts & Removal.

• Project Responsibility Included Establishing Budget & Timeline, Contracting Adequate Labor, Negotiation Of Contracts, Enforcing Compliance To Client & Building Code Specifications, Directing Field Operations For Emergency & After Hours Requests.

• Implemented Program To Monitor, Measure & Evaluate Contractors & Submitted Performance Reports To Clients

• Supervised & Trained Project Support Staffers To Ensure Timely Payments/Billing.

2006-2008

Project Manager

MIWA LOCK - Mfg. & Distributor Of Locking Systems In Hospitality & Residential Markets.

• Provided & Installed Complex Electronic Lock Systems To Offices, Independent & Corporate Owned Hotels, Resorts & Lodges.

• Daily Managing Of An Average Of (20) Projects In/At Various Phases: Project Plan Development, Estimation, Defining Scope, Implementation, Deployment, & Actual Execution Of Deliverables.

• Managed Inventory, Processed Overseas Merchandise Requests, Contingencies, Scope & Change Requests & Managed & Tracked Budget Performance.

• Provided Timely Communication To Internal & External Clients & Supervised Project Assistants & Installation Teams.

• Completed Final Project Wrap Up Duties Such As Notices of Completion, Financial Statements, Lien & Lien Releases, & Post Mortem Reports.

2002-2006

Project Manager

IMAGESURE – Provider Of Marketing Campaigns, Merchandising, Physical Space Reimaging & P.O.P Logistics Management & Support.

• Managed National Accounts BP/Amoco, ConocoPhilips, Texaco, Chevron, GNC, Office Max

• Managed Weekly, Monthly, & Quarterly P-O-P Rollouts Coordinating & Balancing Corporate Client Needs & With Design, Production & Logistics To Ensure On Time Delivery To Sites.

• Assessed Corporate Clients Needs & Wishes, Consulted With Internal Graphics & Design Teams To Advise On Creative & Technical Options.

• Supervised & Trained Call Center Staffers To Input Requests For Additional/Replacement Signage & Hardware As Well As Production Teams To Oversee Scheduling & Quality Control.

• Developed & Supervised Reimaging Teams To Maintain Custom Client Databases, And Communicate & Coordinate With Network Of Construction Subcontractors & Installation Teams To Complete Reimage Schedule.

• Prepared & Submitted Detailed Monthly Reports To Clients Regarding Budget & Expenses.

• Planned Successful Strategies With Sales Teams To Target & Develop New Accounts & Wrote Timely Reports & Forecasts To Management On Past & Projected Revenue.

COMPUTER

SKILLS

MS Office Suite 1997-2009:

Excel, Word, Access, PowerPoint, Publisher, MS Project, MS Outlook, MS Visio.

SAGE Peach Tree, Intuit QuickBooks, Great Plains Accounting Software.

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