Customer Service Technician

Victoria M. Marshall

**** ******* *** **.

Waldorf, Maryland 20601

(H) 240-***-****

E-mail: ******@***.***

OBJECTIVE

To obtain a position with a well established organization or well established business that will enable me to utilize and enhance my administrative, clerical, customer service, and data entry skills.

HIGHLIGHTS

• 12 years administrative and clinical experience

• Quick learner, proven ability to adapt quickly to challenges and change

• Personable, articulate, professional in appearance and manner

• Able to multi-task when needed.

EMPLOYMENT HISTORY

05/99 to present GREATER WASHINGTON SLEEP DISORDERS CENTER/SLEEPMED

Sleep Technician/Portable Technician/ Team Leader/ On-Call Tech Support Monitor 6 hour 18 channel sleep studies on 2 patients (3 when needed) in assigned hospitals sleep labs and independent sleep labs, or bed side studies on inpatients. Responsible for complete patient hook-up and equipment set up. Sleep staging, equipment troubleshooting, administering a polysomnogram (sleep study), artifact recognition and elimination. Electrical safety, recognize when patient needs to be treated for sleep apnea. Responsible for lab forms, ordering and distributing supplies in assigned lab. Responsible knowing updated sleep lab policies and procedures and utilize when needed. Assist co-workers with technical issues when on-call with technical support.

01/98 to 05/99 SOUTHERN MARYLAND HOSPITAL CENTER

Security Secretary/Security Assistant Responsible for logging and receiving expired remains in morgue and releasing to appropriate funeral home. Calculate time cards for security department, make badges and issue parting permits for new employees. Transport equipment to and from various locations for the operating room, lab, pharmacy, and any other departments requesting assistance.

08/97 to 04/98 CENTER FOR ABUSED PERSONS

Hot-Line Counselor– Responsible for scheduling in-takes for clients to see in-house counselors or refer to appropriate service depending upon callers need. Insure that battered women and children have safe housing. Assess incoming calls to crisis hotline and respond to calls based upon need of caller.

EDUCATION:

National Massage Therapy Institute. Graduated August 2007, (GPA 4.0)

Falls Church, Va.

Received: Diploma

Relevant Areas of Study

Swedish Massage

Effects and Benefits of Massage

Contraindications

Greater Washington Sleep Disorders Center Polysomnography Training Program 9/99

Rockville, Md.

Received: Level I and II certificates

Delaware State College 1/89 12/89

Dover, De.

Course of study: Social Work

Crandall Junior College 7/87

Macon, Ga.

Received Diploma : Computer Operations

Warner Robins High School graduated 3/85

Warner Robins, Ga.

Received: Diploma

CERTIFICATIONS:

CPR Certification 7/2010

Civista Medical Center

Laplata, Md.

REFERENCES: Furnished Upon Required

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