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Clerical support/Administrative Assistant

Athens, OH
September 14, 2008

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Amber A. Miller

****-** ***** **** ****** , Ohio 45701




The Athens Messenger April 2008 to Current

Classified Department

 Answer switchboard and transfer callers to appropriate departments/staff

 Greet and direct visitors to appropriate departments

 Communicate will all departments

 Process classified ads over phone, email, by fax and in-person

 Enter classified ads into computer mainframe

 Enter display advertising information into mainframe

 Schedule promotions for the newspaper

 Process payments

 Maintain cash drawer and balance information

 Quote display advertisement to potential advertisers

 Perform cold calls to non-customers for advertising

 Assist in maintaining multi-functional filing system

 Maintain and mail tear sheets for advertisers

 Count promotions in the classified ads

 Collections for advertisers

 Communicate with other publications

Shawna Stump State Farm Insurance Agency December 2007 to March 2008

Life and Health Specialist

 Complete and submit life applications to State Farm for processing

 Set Insurance and Financial Review appointments with current policyholders

 Conduct Insurance and Financial Reviews with current policyholders

 Conduct Life Needs Analysis for individuals reviewing financial risk management goals

 Quotes and coverage information to customers and non-customers for Life Insurance

 Perform cold-calls to non-customers

 Maintain daily calendars

 Call and confirm daily appointments

 Maintain confidential information

 Take premium payments

 Answer phones

 Attend trainings with State Farm

Athens-Hocking-Vinton 317 Board February 2002 to December 2007

MACSIS Specialist (Data Entry Operator 2) March 1999 to October 2001

 Process mental health enrollments sent by state-wide providers

 Generate and FAX Unique Client Identifiers to providers

 Process reports using SQL server

 Verify and submit claims to the State of Ohio for payment

 Place on hold, pay and/or deny claims

 Reverse Medicaid and non-Medicaid claims

 Maintain HIPAA controlled data and other confidential resources

 Process and create documents and spreadsheets, write manuals for various job duties

 Retain information on a statewide mainframe Maintain multi-purpose filing center

Athens-Hocking-Vinton 317 Board September 1996 to March 1999

Clerical Specialist

 Retrieve and process mail

 Answer multi-line phones/transfer calls, take messages, use voice mail features

 Prepare information, create databases for meetings

 Create and prepare documents for staff

 Perform general reception duties

Career Connections June 1994-October 1994

Temporary Clerical/Support Staff June 1996 to September 1996

 Answer phones, take messages and use voice mail features

 Greet and assist visitors

 Create letters and documents for supervisors

 Enroll incoming freshman for Ohio University

 Perform office duties as requested



NECHO/ABS mainframe for State Farm

Philibert Windows for Life Insurance

Diamond and MHHIPPA mainframe for ODMH/ODADAS

FTP Server functions

Reports from SQL Server

MS Office, 98, 2000 and 2003

Outlook 98, 2000 and 2003


Filemaker Pro

Fax Server and other general office machines


Lil’ Ville Kids 4-H group Current

Autism Society of Ohio Current


State Farm Life Boot Camp February 2008

State Farm Initial Training January 2008

State Farm Specialist Training January 2008

State Farm Internet, Privacy and Anti-Money Laundering Act Training January 2008

Hondros College, Life and Health Insurance Fast-track December 2007

Hocking College, General Studies 1994-1996

Athens High School 1989-1993

Ohio University , advanced placement programs 1987, 1989, 1990


Ohio Department of Insurance #753856 January 2008


Variable Annuities

Accident and Health


Marcia Van Bibber, Business Office Manager

Ohio Rehabilitation and Vocational Services

86 Columbus Road

Athens, Ohio 45701


Erin Griffith, Clerical Support

Athens Behavioral Psychiatric Hospital

100 Hospital Drive

Athens, Ohio 45701


Betty Cunningham, Advisor --Lil’ville Kids 4-H Group

Athens, Ohio 45701


Valerie Babics, Owner

Lady V Jewelry

7474 Oregon Ridge Road

Millfield, Ohio 45761

Stacy Clement

220 Zanesville Ave

Logan, Ohio 43138


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