Amber A. Miller
****-** ***** **** ****** , Ohio 45701
WORK EXPERIENCE:
The Athens Messenger April 2008 to Current
Classified Department
Answer switchboard and transfer callers to appropriate departments/staff
Greet and direct visitors to appropriate departments
Communicate will all departments
Process classified ads over phone, email, by fax and in-person
Enter classified ads into computer mainframe
Enter display advertising information into mainframe
Schedule promotions for the newspaper
Process payments
Maintain cash drawer and balance information
Quote display advertisement to potential advertisers
Perform cold calls to non-customers for advertising
Assist in maintaining multi-functional filing system
Maintain and mail tear sheets for advertisers
Count promotions in the classified ads
Collections for advertisers
Communicate with other publications
Shawna Stump State Farm Insurance Agency December 2007 to March 2008
Life and Health Specialist
Complete and submit life applications to State Farm for processing
Set Insurance and Financial Review appointments with current policyholders
Conduct Insurance and Financial Reviews with current policyholders
Conduct Life Needs Analysis for individuals reviewing financial risk management goals
Quotes and coverage information to customers and non-customers for Life Insurance
Perform cold-calls to non-customers
Maintain daily calendars
Call and confirm daily appointments
Maintain confidential information
Take premium payments
Answer phones
Attend trainings with State Farm
Athens-Hocking-Vinton 317 Board February 2002 to December 2007
MACSIS Specialist (Data Entry Operator 2) March 1999 to October 2001
Process mental health enrollments sent by state-wide providers
Generate and FAX Unique Client Identifiers to providers
Process reports using SQL server
Verify and submit claims to the State of Ohio for payment
Place on hold, pay and/or deny claims
Reverse Medicaid and non-Medicaid claims
Maintain HIPAA controlled data and other confidential resources
Process and create documents and spreadsheets, write manuals for various job duties
Retain information on a statewide mainframe Maintain multi-purpose filing center
Athens-Hocking-Vinton 317 Board September 1996 to March 1999
Clerical Specialist
Retrieve and process mail
Answer multi-line phones/transfer calls, take messages, use voice mail features
Prepare information, create databases for meetings
Create and prepare documents for staff
Perform general reception duties
Career Connections June 1994-October 1994
Temporary Clerical/Support Staff June 1996 to September 1996
Answer phones, take messages and use voice mail features
Greet and assist visitors
Create letters and documents for supervisors
Enroll incoming freshman for Ohio University
Perform office duties as requested
PROGRAMS AND OFFICE EQUIPMENT:
Brainworks/QuarkXPress/AR/Concert
NECHO/ABS mainframe for State Farm
Philibert Windows for Life Insurance
Diamond and MHHIPPA mainframe for ODMH/ODADAS
FTP Server functions
Reports from SQL Server
MS Office, 98, 2000 and 2003
Outlook 98, 2000 and 2003
Pagemaker
Filemaker Pro
Fax Server and other general office machines
COMMUNITY ACTIVITIES:
Lil’ Ville Kids 4-H group Current
Autism Society of Ohio Current
EDUCATION and TRAINING:
State Farm Life Boot Camp February 2008
State Farm Initial Training January 2008
State Farm Specialist Training January 2008
State Farm Internet, Privacy and Anti-Money Laundering Act Training January 2008
Hondros College, Life and Health Insurance Fast-track December 2007
Hocking College, General Studies 1994-1996
Athens High School 1989-1993
Ohio University , advanced placement programs 1987, 1989, 1990
LICENSES:
Ohio Department of Insurance #753856 January 2008
Life
Variable Annuities
Accident and Health
REFERENCES:
Marcia Van Bibber, Business Office Manager
Ohio Rehabilitation and Vocational Services
86 Columbus Road
Athens, Ohio 45701
Erin Griffith, Clerical Support
Athens Behavioral Psychiatric Hospital
100 Hospital Drive
Athens, Ohio 45701
Betty Cunningham, Advisor --Lil’ville Kids 4-H Group
Athens, Ohio 45701
Valerie Babics, Owner
Lady V Jewelry
7474 Oregon Ridge Road
Millfield, Ohio 45761
Stacy Clement
220 Zanesville Ave
Logan, Ohio 43138