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Quality Assurance Manager

Omaha, Nebraska, 68118, United States
April 12, 2011

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Objective: A challenging position in the field of quality assurance with a progressive company.

Summary of Qualifications:

Sixteen years in the Software Quality Assurance field fulfilling a variety of QA roles in the development of web, client/server and mainframe applications.

Familiar with the following Operating Systems/Databases/Application Languages/Browsers: Windows NT\2000\XP\Vista\Windows 7; Unix, Oracle 8\9\10si, SQL Server 7.0 and 2000; DB2, MySQL, Visual Basic, C++, Delphi, HTML, JavaScript; IE 6/7/8, Firefox, Chrome and Safari; HP Test Director and Quality Center.

Proficient with Elsinore’s Visual Intercept, TeamShare’s Team Track, Service Desk, MS Project and MS Office Suite.

Work History:

Hayneedle, Inc., Omaha, NE

Customer Experience Specialist II – Seasonal Contract

October 2010 – January 2011

Conducted customer service tasks for online retailer. Received escalated customer phone calls to provide the following services: provide order status, process returns on damaged orders via Oracle forms, provide status on carrier delivery and notate activity on customer accounts.


First Data Corporation, Omaha, NE October 2009 – July 2010

Consultant – Test Coordinator

Test Coordinator for 2 full rewrite projects for Microsoft web applications and subsequent migration activities. QA team consists of 4 onshore manual and automation test analysts and 6 offshore manual test analysts. Project team consists of 45 team members.

Schedule resources for projects that are cross functional across eBusiness product lines.

Manage all aspects of testing activities: test planning, test script creation, environment setup, test status updates, IR documentation & resolution, coordination of scheduled code drops with IT teams, review requirement questions with business analysts.

Perform hands on testing for subset of products.

Evaluate and ensure adherence to department testing processes for eBusiness QA team.

Coordinate CAT testing for internal business users

Inform department management of the progress on project milestones, strategy, resource issues and test environment issues.

CSG Systems, Inc., Omaha, NE April 2008 – September 2009

Director of Quality Assurance

Lead QA testing department that consists of 12 test engineers, 3 test plan analysts and QA test manager. Schedule resources for projects that are cross functional across CSG product lines.

Manage Validation of all aspects of statement processing for all CSG products on UNIX, IBM mainframe and Microsoft web-based platforms. Evaluate and set testing process standards for statement QA team.

Coordinate test plan release schedule and ensure test plans meet all standards for statement test plan process.

Coordinate test plan analyst effort to convert Word doc test scripts to HP Quality Center. Manual tests documented by test analysts in Quality Center. Responsible for distributing resulting test execution statistics.

Coordinate problem solving discussion of large, cross platform issues

Election Systems and Software, Omaha, NE, May 2003 – April 2008

Director of Quality Assurance

Coordinates and manages test process for 9 software and 8 firmware products for enhancement and production support projects. Create project test plans and review team’s test case documents. Track, monitor and report software and firmware issues through Team Track’s web-based tool to development, product, and project management teams. Participate in project planning and design sessions.

Hiring manager for a team of 12 QA Analysts and 2 QA consultants who perform various duties including: product and integration level testing, create test case documents from design documents, provide knowledge transfer to technical support teams, provide technical support for Sales and various Production teams, and participate in Federal VSTL Certification events.

Prepare final test documentation package and provide general assistance in the preparation for the VSTL Certification event.

Performed research/trials for purchase of automated test tool. Initiated rollout of HP/Mercury QTP to build automated tests.

Microsoft web based software applications written in C, C++, Visual Basic, and Java.

Master Financial, Inc., Orange, CA, July 2002 – April 2003

Quality Assurance Manager

Coordinated and managed software test process for implementation of web-based proprietary mortgage lending software. Tracked and monitored the requirements, development, documentation, and QA deadlines for bi-weekly release cycles. Managed team of 2 software quality assurance analysts and 1 technical documentation specialist. Established formal QA processes and improved software testing procedures.

Web based application with Visual Basic 6, ASP, HTML, COM+, and MS SQL 2000 database. Had started conversion to .NET in development.

Tracked software issues and created incident reports with Elsinore’s Visual Intercept incident tracking software.

Project managed the entire loan document project in terms of business requirements, development, documentation, quality assurance and UAT process. The project consisted of creating VMP loan documents mapped to application to replace reliance on 3rd Party document services.

IndyMac Bank, Pasadena CA, October 2001 – July 2002

Software Test Lead

Coordinated and managed software test process for implementation of Eastern Software’s Empower mortgage loan origination system for $20 million project. Established QA processes and hired QA team which consists of 4 analysts and 9 contract analysts whose duties included unit, integration and system testing of 112 modules, creation of test scripts at a modular level from design specifications, documentation of issues, and participation in design reviews. Plan and execute testing for database conversion and data mart against technical and business requirements.

Client\server applications in Delphi and VB on Microsoft Windows 2000 platform with MS SQL Server 2000 database.

Tracked software issues and created reports with TeamShare’s TeamTrack software and MS Excel.

Interfaced daily with project leads on development, training, project management, and business user issues.

Tracked progress of completion of test cases and test execution with MS Project and reported on a daily basis to project and executive management.

Directfit, Inc., Irvine CA, July 2000 – August 2001

Quality Assurance Manager

Coordinated and managed software test and promotion process for web-centric IT recruiting firm. QA team consisted of 2-4 analysts whose duties included test execution of written and automated performance and regression test cases. Automated test used was Segue’s SilkTest and SilkPerformer.

Web application written in VB, HTML, and JavaScript on Microsoft Windows NT & 2000 platform with Oracle database.

Performed hands on test execution – 25-50%. Tracked issues with Elsinore’s Visual Intercept software.

Experian Credit Bureau, Orange CA, October 1998 – July 2000

Integration & Test Manager

Coordinated and managed all aspects of software test process for a new client\server product written in

Visual Basic, C++ with DB2 database. Automated testing tools and manual testing methods used.

Hired and managed 8 Software Test Analysts responsible for scripting and testing of software.

Coordinated the configuration management process for delivery of I&T builds.

Interfaced with internal business users in User Acceptance testing, requirements gathering and design phases.

January - July 2000, additionally managed 2nd test team supporting test validation of 3 Microsoft web applications developed in Java on UNIX & NT platforms on DB2 database.

Data Processing Resources Corporation, Orange CA, June – September 1998

Software Test Consultant

Creation of Y2K test scripts and execution of scripts on AS400 platform.

CSG Systems, Inc., Omaha NE, July 1989 – March 1998

Software Testing Manager

Oversaw all aspects of validation of software enhancements developed for billing and management information systems on IBM mainframe system. Main liaison between internal and external clients and the testing teams.

Managed 11 test engineers who were responsible for scripting and testing all development projects on 2

separate billing systems. Instructed new personnel in software testing methodology.

Managed 4 technical systems analysts who were responsible for maintenance of test database on mainframe,

scheduled daily batch cycles, and configuration management of software.

Responsible for interviewing and hiring of software test engineers and technical systems analysts.

Senior Software Test Engineer August 1994 - November 1995

Created detailed test scripts from design document and interviews with project team.

Performed data entry and verification of over 300 online screens and hard copy reports after cycle.

Trained new testers on internal testing methodology and the billing system. Participated in training of

internal clients on enhancements.

Information Specialist June 1993 - August 1994

Researched SQL query requests from external clients to determine most efficient way of retrieving data with

DB2 and Oracle database query products.

Participated in training of new team members and onsite training of new clients.

Client Services Representative July 1989 - June 1993

Responsible for answering all questions from assigned clients on use of online billing system.

Performed on site new client training and helped to support the conversion process to new billing system.


Metropolitan Community College-Omaha NE

University of Nebraska-Lincoln & Omaha

Cal State University at Fullerton

Coursework: Project Management Overview, Project Planning & Scope Management, Project Management Skills in Time & Cost Management

References: Available upon request

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