Customer Service Data Entry

Tiffany Franks

404-***-**** home

404-***-**** cell

PROFESSIONAL SUMMARY

Highly dependable and personable Administrative/Clerical Professional with over five years of experience in cash management, advanced clerical procedures, and organization operations within the retail and customer service industries. Adept at multi-tasking and managing time efficiently. Eager to start and available immediately.

SKILLS

MS Office (Word, Excel, Access, PowerPoint, Outlook), Citrix, People Soft, Clerical Duties (Copying, Scanning, Filing, Faxing, Inventory Maintenance), Mail, Multi-Tasking, Cashiering, Problem Solving & Prevention, Analysis, Team Player, Self-Starter

PROFESSIONAL EXPERIENCE

Solvay Pharmaceuticals Marietta, GA May 2011 – Oct 2011

Clinical Data Analyst

• Responsible for maintenance of documentation to support clinical trials: both hard copy maintenance and entry and updates within Document Archives Database (DAD) System.

• Processed and entered data accurately and in a timely manner in accordance with CRF Tracking, Data Entry Guidelines, and FDA (Food and Drug Administration) Guidelines.

• Responsible for reviewing case report form (CRF) data for accuracy and consistency as well as identify and resolve data discrepancies.

• Perform the tasks of bar-coding, reviewing, and maintaining study files and other appropriate study documentation.

• Conveyed comprehensive knowledge of data management practices and research protocols.

• Perform data management activities to ensure accurate, consistent and complete clinical databases.

• Assist clinical staff with the testing of data entry screens and preparation of relevant testing documents.

• Handle the tasks of updating and examining data in the clinical databases based on resolved data queries.

Live Ops Atlanta, GA Oct 2008 – Jun 2010

Call Center Agent

• Answer phones and respond to customer requests.

• Sell product and place customer orders in computer system.

• Provide customers with product and service information.

• Up sell products and services.

• Transfer customer calls to appropriate staff.

• Identify, research, and resolve customer issues using the computer system.

• Follow-up on customer inquires not immediately resolved.

• Complete call logs and reports.

• Research billing issues.

• Research misapplied payments.

• Recognize, document and alert the supervisor of trends in customer calls.

• Recommend process improvements.

• Other duties as assigned.

Office Depot Atlanta, GA May 2005 – Mar 2009

Cash Office/Accounting Specialist

• Processing cash analysis and providing customer service for a leading retail company in office and business products

• Made copies, scanned, and filed documents

• Execute reports for management concerning scope of audits, financial conditions found, source of application of funds

• Prepare several documents

• Printed inquiries

• Provided measurement on volume and updated programs to determine management’ needs and improve management/staff satisfaction and retention

• Data entry: documenting business transactions by entering information using a keyboard, and other data entry devices onto a computer, disk, or USB drive

• Responded to customers/vendor’s request by telephone, mail, and in-person request and directed them to the appropriate departments

• Allocated and posted details of business transactions to subsidiary accounts in journals and computer files

• Maintained records of sales, prepared inventory stock and records of financial transactions for establishment, using calculator and computer

• Ordered daily supplies, supply cash, and verified details of business transactions recorded on sales slips, invoices, receipts, checks stubs and computer printouts

Internal Revenue Service Chamblee, GA Jan 2006- May 2007

Mail Clerk

• Sorted incoming mail for distribution and dispatches outgoing mail.

• Opened envelopes by hand or machine.

• Stamped date and time of receipt on incoming mail

• Sorted mail according to destination and type, such as returned letters, bills, orders, and payments

• Readdressed undeliverable mail bearing incomplete or incorrect address

• Examined outgoing mail for appearance and seals envelopes by hand or by machine

• Stamped outgoing mail by hand or by postage meter

• Folded letters or circulars and insert in envelopes

• Distributed and collected mail

• Weighed mail to determine that postage was correct

• Kept record of registered mail

• Addressed mail using addressing machine

Lowe’s Home Improvement Atlanta, GA Dec 2004 – May 2005

Cash Office Clerk

• Promoted to assist lead team of employees in daily operations

• Collaborate with Management to create strategic plans to enhance clerical support

• Counted cash on hand and inspected notes receivable and payable to ensure balance

• Provided clerical duties

• Answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity

• Provided information about services and products, completed monetary transactions, and resolved issues as needed

• Processed mail

• Filed and organized documents

• Instrumental in improving cash office procedures through suggestion, development, and implementation of new reporting procedures

• Received numerous accolades from management for consistently providing excellent service and tactfully resolving sensitive issues

• Maintained financial security and information by following internal controls, policies, and procedures for database backups

EDUCATION

Atlanta Metropolitan College

Atlanta, GA

Associate Degree

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