Project Manager Customer Service

Onnesta Carter-Carr

**** ******** ** **

Conyers, GA 30013

770-***-**** or cell 404-***-**** Email: ********@*****.***

TECHNICAL/COMPUTER SKILLS:

Lotus Notes 7 LandDev Mapviewer Worldspan BSTCAD ITS L.I.M.S (Database) Cingulinc OPEDS ORACLE Quickbase SITERRA

TREEV/ISVIEW SHAREPOINT

EDUCATION:

Strayer University, Lithonia, GA

Graduate Program: Public Administration (2008-Present)

Jackson State University, Jackson, MS

Bachelor of Arts in Political Science (1998 - 2001)

PROFESSIONAL EXPERIENCE:

Project Coordinator- Contractor (February 2009- Present)

Apex Systems, Inc., Atlanta, GA

• Contracting with AT&T Network Real Estate Administration/Property Tax Department

• Calling Assessors and Tax Collectors, Pass Through for data for billing from Siterra and Cingulinc

• Requesting Property Record Cards

• Paying Property tax payments using Cingulinc

• Assisting Landlords with payments from ORACLE

• Back up for NREA with switchboard (Call Center)

• Use Sharepoint, Siterra amd Treev to review information pertaining to meetings, contracts and documents.

• Researching payments and tax bills

• Distribution of mail to appropriate departments in NREA

• Log all mail using ITS, ITS (TAX) and L.I.M.S access databases

• Assist CRT (Customer Response Team) with landlord calls and logging in information using ITS.

• Assist landlords with payment information using Cingulinc and ORACLE.

• Assist Tax Team with mailing out letters, inputting data and logging in information using ITS (TAX) database

• Assist Payment Specialist in (Southeast, Northeast, Central and West) Regions with inputting data and distribution of mail.

Administrative Assistant to V.P. Of Operations (October 2007 – May 2008 Laid-off)

Byers Engineering, Atlanta, GA

• Verifying all timesheets accurately, tracking payments, establishing billing, invoices and statements.

• Compiling reports and spreadsheets using Excel for V.P. of Operations.

• Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. Coordinate inter and intra departmental communications and activities to solve problems and ensure timely execution of projects.

• Assistant to Project Manager of Engineering for AT&T F2 Conditioning projects.

• Use of Mapviewer to access planet reports for each drawing by pulling in Davar Drawing from AT&T for F2 Conditioning using OPEDS and BLS CAD (Secured AT&T website).

• Developing jobs on hand spreadsheet reports for engineers and Project Specialist to establish work.

Project Coordinator of Development, (May 2006 – August 2007 Laid-Off)

Falling Water Inc, Norcross, GA

• Assist the Executive Vice President of Development and Projects Managers with correspondence, scheduling meetings and conferences, and bond requests on a daily basis.

• Track project status using Excel to update Project Managers on daily field activities.

• Compile and prepare draw sheets reports, totals, and all business related for the development department.

• Prepare utility status reports to mail out plats in order to receive utility contracts for upcoming subdivisions.

• Create and cancel purchase order reports/ budgets from FAST.

• Correspond with all inter-departments, Project Managers and vendors on a daily basis.

• Entering and posting variance purchase orders in FAST for payment.

• Develop spreadsheets reports for reconciling weekly bills and invoice billings.

• Process Project Managers and development bills using LandDev and FAST.

Team Leader- Lodging Services, (March 2004 – March 2006)

ADTRAV Travel Management, Birmingham, AL

• Contract Negotiator- Negotiate best possible lodging per diem rate for CPS (Comprehensive Personnel Service) /TSA (Transportation Security Administration) government mandated programs to meet the Federal Compliance Regulation.

• Booked airline tickets and hotel reservations for government employees using Worldspan.

• Promoted to Team Leader of Lodging Services and served as liaison for CPS Human Resources and ADTRAV Travel Management Lodging Services Department.

• Researched hotel locations for assessment centers for hiring of TSA airport agents.

• Prepared and reviewed reports for accounting principles and conformity with established department policies.

• Invoiced hotels and tracking of commission payments from hotels.

• Produced hotels and commissions Reports-Created spreadsheets utilizing excel.

• Responsible for accounts payable and accounts receivable for Lodging Service Department.

• Responded to complaints, issues and situations regarding hotel situations.

• Prepared daily excel reports on hotel bids for CPS.

• Organized meetings for Director of Meetings and Incentives Department.

Guest Service Agent, (December 2002 – June 2004)

Sheraton Hotel, Birmingham, AL

• Customer service, greeted guests in a courteous, friendly manner. Ensured prompt, accurate and professional service to guests.

• Handled check in/ check out procedures for guests by maintaining group reservations and guest room upgrades

• Accounts payable and accounts receivable from hotel guests

• Balanced all cash, checks and credit cards received from guest payment into a daily shift reports.

Citizen and Community Services Coordinator, (January 2001 – October 2002)

Office of the Governor, Jackson, MS

• Internship for a semester and hired full time after graduation as a Coordinator.

• Organized and prioritized large volumes of information and incoming telephone calls.

• Responded to phone and/or mail inquiries from constituents.

• Responded to complaints and issues from constituents.

• Prepared weekly constituent reports for Director of Citizen and Community services.

• Assisted and coordinated outreach activities and special projects for Governor’s Office.

• Implemented Governor’s Agenda to organizations and constituents.

• Built interdepartmental relationships for advocacy with state agencies.

• Office Manager for Citizen and Community Service Division.

• Supervised incoming interns with policies and procedures with State of Mississippi.

• Scheduled meetings and appointment for the Director of Citizen and Community Services.

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