Customer Service High School

Objective

Apply my skills and abilities gained through prior employment and education, to help your organization achieve its mission.

Profile

Motivated, personable business professional who is a committed self –starter and active learner. Goal oriented individual who exhibits a strong work ethic and has the ability to execute with innovation and perseverance while promoting growth and excellence in any environment or circumstance. Excellent problem solver with a results driven approach. Recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Thrive in deadline-driven environments. Excellent team-building and communication skills.

Skills Summary

Customer Service

Report Preparation

Written Correspondence

General Office Skills Computer Skills include Word, Excel, Power Point Medication handler

Radio Alarm Systems

Dispatcher

Monitoring video cameras

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Providing training for new hires, HR oral and written communication with all clients investigating and confirming references. Training in radio dispatch rules and regulations.

CUSTOMER SERVICE/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service. Assured clientele of safety measures. Develop and enforce policies; intervene as necessary to protect clients and ensure safety. Communicate rules and regulations using laymen’s terms to facilitate understanding. Supervise one on one counseling sessions.

HONORS AND AWARDS

Weiser Security service “Client Commendation” award for excellent service to customers as team member for outstanding performance- December 2008.

Employment History

Corestaff Service, Charlotte, NC 11/11 to 12/11

Shutterfly, Personal publishing service – light assembly – photographic material

Corestaff Service, Charlotte,NC

3/12-4/12

J.P. Morgan Bank, Organized IRS documents, verified documents, examine for different types of forgery.

Weiser Security, Charlotte, NC 8/07 to 7/09

North Carolina Security Officer

Demonstrated history of producing accurate, timely reports according to specific guidelines. Secured premises and monitor any theft or violence in the premises for corporate businesses and stores, involved alarms, answering phones, close circuit security cameras, etc., ensuing full compliance with agency requirements and tight deadlines.

Center for Urban Education Newark, NJ 08/04 to 12/06

Resident Supervisor: Halfway Facility for the Criminal Justice System - Attend and participate in regular interdisciplinary treatment team meetings; Consistently maintains and employs a positive approach when dealing with clients, their children, visitors and staff. Responsible for counseling sessions and monitor group discussions sessions. Observe premises, created daily reports, multitasking different phone lines. Created a budget plan for the residents and was responsible for monitoring behavior.

Broughton House Newark 1/02 to 8/04

Resident Supervisor: Observes resident interactions, appropriately intervene when behaviors are not consistent with expectations, demonstrated problem-solving skills Transports residents to

group activities and meeting.

Daily reports, monitor residents by keeping a high volume phone call-log.

Responsible for resident’s medication.

Education

Rowan Cabarrus Community College

Associates Degree- May 2012

Course of Study: Criminal Justice Technology

High School Diploma

Irvington, NJ

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