Customer Service Manager

Crystal M. Pantoja**B Pond St. Apt. **

Jamaica Plain, MA 02130

(C) 857-***-****

*.*********@*****.***

Objective

To graduate from college and pursue a career as a daycare director and Veterinarian Assistant.

Education

Bunker Hill Community College Charlestown, MA January 2011-Present

Major: Early Childhood Development

GPA: 3.36

Brighton High School Brighton, MA September 2006-June 2010

Pathway: Media

GPA: 3.5

Boston Summer Advanced Math Boston, MA June 2009-July 2009

Enrolled in a Pre-Calculus summer course four times a week with College Professors who taught upcoming seniors basic math strategies they needed to learn in order to get a head start in Calculus.

Let’s Get Ready! Brighton, MA February 2009-April 2009 Enrolled in a SAT Prep course twice a week with coaches who taught students strategies on basic English and Math skills to prepare us for the SAT.

Skills Fluent in Spanish

Computer Knowledge (Internet, Microsoft Word, Email, Multiplatform-Mac and PCs)

Work Experience

Ocean State Job Lot Dedham, MA November 2011-Present

Department Head of Domestics: in charge of putting out freight, handle transactions, and help customers find what they are looking for.

Sears Portrait Studio Dedham, MA March 2012-June 2012

Photographer and sales associate. Responsibilities are editing customer’s portraits using a new program called Lightroom and helping customers determine which package is best for them to share their portraits with their families and friends.

Sears Holdings Corporation Dedham, MA September 2009-October 2011 Handle transactions and customer service; establish customers with their new credit cards.

LEAH Summer-AIP Camp Roslindale, MA June 2009-August 2009 Summer mentor and Youth Leader at the Irving Middle School helping staff lead circle time, group activities and snack. A lesson was also taught once a week from the Children’s Museum Kit.

LEAH Mentor Jamaica Plain, MA January 2009-June 2009 Mentor students ages 5-12 at the Agassiz Elementary School on homework and teaching activities from the Children’s Museum Kit once a week.

Urban Ecology Institute Chestnut Hill, MA Summers of 2007 and 2008 Participated in the Bioacoustics group gathering information on the different pitches of bird songs and analyzing their pitches depending on the environment the birds lived in using a program called Raven Lite.

Participated in the Trees group identifying the different types of trees by observing their leaves and figuring out if the conditions of where the trees live would change when construction is occurring.

References

Kathleen Linso, 11th grade Journalism and 12th grade TV Production teacher, 617-***-****, ******@***.***

Michael Stearns, previous cashier manager at Sears, 781-***-****, **********@*****.***

Amy Ortiz, close friend, 857-***-****

Ryan Carawan, co-worker at Ocean State Job Lot, 857-***-****, **.*******@*****.***

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