Customer Service Manager

Working Experience

General Electric Capital Services at Penske Logistics (Automotive) March 2008 –Current

Lead Logistic Provider Manager – Client General Motors Toluca complex

• Customer satisfaction within the 95%

• Three consecutive years achieving 100% of shipping program

• Zero debit cost for Penske

• Responsible for 100% of raw materials for Engine and Foundry plants

• Customer service with suppliers in Europe, Asia, USA, Canada, Mexico

• Achievement for 85% reduction in cost per unit

• Negotiation, strategic planning and supplier compliance within 95%

• Reduction and inventory control with a result of 90%

• Reduction in 50% of the workforce turnover

• Quality Control System 100% for location

• Recruitment of staff, budget control for location and billing 100% with GM

Magna Toluca Interiors México – (Automotive) Sep 2007 – Mar 2008

Business Unit Manager – (BUM)

• General supervisor in charge of warehouse, shipping and receiving

• Reached on time for the start up in the JC program by Chrysler

• Development and implementation of supply production line

• Window compliance in receiving and shipping within 85%

• Reliability of raw material with a result of 80%

• Fulfillment of 100% in change requirements within the customer

General Electric Capital Services at Penske Logistics (Automotive) Jun 2006 – Sep2007

Logistics Center Supervisor – Account General Motors Toluca complex

• Reach 95% of the billing with in GM

• Implementation of database, Premium freight process and production planning (master plan, line production and contingent plan)

• Coordinate foreign trade and logistics with multiple transportation modes

• Achievement within 95% of the production program

• Administration of security bank for raw material, inventory turns and optimization of transportation

• Strategic planning for the implementation of model change 2007

General Electric Capital Services at Penske Logistics (Automotive)May 2005 – Jun 2006

Senior Material Follow up Engine plant – Account General Motors Toluca complex

• Senior for Engine plant in charge of 5 Mfu

• Follow up material from USA, Canada, Mexico, Europe and Brazil

• Customer service with suppliers, purchasing, production and quality

• Control for the inventory turns of approximately 1000 part numbers

• Analysis, cube utilization y transit time for Engine schedule production

• Development and follow up supplier compliance

General Electric Capital Services at Penske Logistics (Automotive) Sep 2003 – Apr 2005

Material Follow up Engine plant – Account General Motors Toluca complex

• Follow up 500 part numbers with suppliers from Europe and Brazil

• Customer service and supplier compliance

• Coverage analysis out of the system to cover schedule production

• Inventory control at an alternate Warehouse

Extra Activities

Vice president of the directive board class of International Business ITESM 2002

Development of score card project for Coca-Cola ITESM 2002

Education

Master in Business Administration (specializing in Marketing)

Universidad Tecmilenio Campus Toluca 2009-2011

Degree in International Business

Instituto Tecnológico y de Estudios Superiores de Monterrey Campus Toluca 1998-2003

Skills

Language: English, fluent Spanish, available to establish business communication.

Software: MGO (Material Global Optimization) Microsoft Office, Lotus Notes, Internet Explorer, Outlook.

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