Customer Service Sales
Resume:
Thomas J. Navigato
Addison, IL 60101
*****.********@*****.***
PROFILE
Dedicated Sales Manager committed to excellence. Over 15 years experience in sales, sales training and customer service. Customer focused, with a natural ability to build relationships. Superior and polished communication, writing and interpersonal abilities; strong presentation skills. Effective collaboration with all team members - works well with all levels of staff and management. Extremely resourceful – considers all options when unexpected challenges arise. Uses conceptual thinking to achieve creative problem solving. Takes ownership and sets high standards. Works diligently to achieve both, company and individual goals.
EMPLOYMENT HISTORY
ARLINGTON HEIGHTS FORD, Arlington Heights, IL.
Senior Customer Relations Manager, Business Development Center 01/00 - Present
Manages and builds customer relationships. Articulates how Ford’s products and services can contribute customer satisfaction. Identifies and maximizes opportunities with existing customers to sell additional products and services. Collaborates with ownership to prepare quarterly and annual goals. Conducts internal presentations to new employees on all of Ford’s products. Communicates rates, rate calculations, discounts, rebates, service, claims and account administration and coordination. Manages and executes post-sale process. Ensures contract features and benefits meet client’s needs. Resolves customer complaints effectively to ensure satisfaction to both the customer and company. Tracks dealer metrics of performance to ensure acceptable profits for current economy. Effectively plans and schedules weekly meetings with employees. Researches industry for trends, legislative proposals and mergers and acquisitions. Pulls factory lists of customers that currently have open recalls, to ensure safety and confidence within the dealership and with Ford. Highest Honor President Award recipient for both Customer Service and Customer Satisfaction, 2002, 2003, 2004, 2005, 2006, 2007, 2008 and 2009. Top Business Development Center Performer Award Recipient in 2006.
EURO-TECH, Bensenville, IL.
Training Manager and Sales Representative 11/96 to 12/99
Responsible for managing and training all new sales consultants. Trained all employees on products and conducting effective presentations. Focused on Customer Relationship Management (CRM). Made a variety of cold calls to prospect and appoint new customers to representatives. Researched competitor products and marketplace trends. Closed approximately 18 deals per month to consistently increase sales and productivity. Made recommendations on products, services and administrative procedures. Achieved Highest Gross Profits Award and Top Closer Award in 1996. Exceeded annual goal in 1997, 1998 and 1999.
EDUCATION
College of DuPage, Glen Ellyn, IL – Counseling
VOLUNTEER EXPERIENCE
Counseling – 2002 to Present
LICENCE & CERTIFICATION
Ford Sales Consultant
Business Development Director for Ford Motor Company
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