Customer Service Technician

R. Anthony King

**** ********* ****** *******, ** 27606 919-***-**** *.******************@*******.***

PROFILE:

• Willingness to perfect the art and science of fiber optic installation gained by hands on experience within the Cable and Security System Industry.

• Networking abilities with utilizing wire, fiber, copper cable, voice, data and wireless networking.

• Outstanding customer service professional

• Possessing excellent writing, interpersonal, and analytical skills

• Goal-oriented, problem-solver, who is results-driven.

EXPERIENCE

HIGHLIGHTS: Teksystems

Seymore AFB, Goldsboro, NC 10/2011-Present

Cable Technician

Responsible for Copper/Fiber terminations throughout various building throughout the base. Ability to provide quality completed installation documentation. Responsible for providing time and cost effective pathway survey and design for various Move, Add, Change projects. Ability to install and troubleshoot digital and or analog phone systems. Cabinet/Rack Installation as well as Patch Panel, Cable Management.

Veritude

Sanford, NC 08/2011-11/2011

Data Network Technician/Cable Technician

Caterpillar Plant Project

To Installing Armored and Single Mode Fiber. Familiar with testing Fiber connectivity via Fluke DTX 1800 Smart Remote. Term 50 pair cat 3 panels. Identifying and troubleshooting routed Cat 6 cabling via tone/genenerator. Pulling, installing, and labeling punch down to 48 Leviton Integrated patch panels within in TR room.

Mastec Advanced Technologies

Morrisville, NC 07/2011-08/2011

Installation Technician- Fiber Installation

PCO Testing at cell towers throughout the Eastern North Carolina area to be ready for 4G networking in its surrounding area. Responsible for pulling and terminating fiber jumper cables into SIAD system. Quality checking for pair 4 configuration and continuity. Ensuring that the systems are equipment are grounded with 14 gauge ground wire. Installing and running current scripts for designated site to ensure proper configuration. Running system diagnostic testing and reporting performance results with technical support.

Systems Electronics

Knightdale, NC 06/2011-07/2011

Electronics/Electrician Installation Technician

Electrical & Electronic Installation

Running and pulling wire and conduit. Installing electronic components/controls consist of Responder 3 to Responder 4000 alert systems.

Customer/client relationships with eastern North Carolina hospitals and rest homes. Running low & high voltage cable.

Teksystems

Raleigh, NC 11/2010-06/2011

Cable Technician

Hewlett Packard Data Center/Wake Medical Hospitals/Drive Time/Lowes Project

Experience working with Cat5E, Cat6 and fiber optic cable both single and multi-mode. Possess ability to terminate and test copper and fiber. Operates cable & fiber testing equipment, including but not limited to a Cat 6, Fluke Networks, Source & Meter, and OTDR tester. Responsible for punching down and lacing structured cable. Take measurements, such as distances to be spanned by wire and cable, which affect installation and arrangement of equipment. Ability to work in a commercial data center environment. Ability to effectively communicate. Carries out all responsibilities in an honest, ethical and professional manner.

Cornerstone Staffing

Raleigh, NC 11/2010-12/2010

Cable Technician

North Carolina Correctional Institution for Women Project –

Pulling and terminating horizontal Category 5e and Cat6 plenum structured cable. The project consist of voice and data backbone cable and terminating at the IDF as well as the designated offices. Pulling and terminating copper based system cabling. Pulling and terminating Multimode & Single Mode fiber optic cabling. Ensuring conduits are filled with regulated fire protection.

Mastec Advanced Technologies

Raleigh, NC 01/2010 – 06/2010

Technician

Installation and wiring for video, telephony, data, RF communication, audio, video, security. Assembles and attaches components Tests installed equipment for conformance to specifications. Instructs customer in use of equipment

Replaces or repairs defective parts. Ensures that documentation is effectively completed and submitted, as appropriate. Accurately maintains van inventory

Ensure that the highest quality of service is provided to promote superior customer satisfaction. Adheres to safety guidelines and requirements. Solid knowledge of construction practices. Experience in the use of various power tools and ladders

Echo Star Communications

Raleigh, NC 08/2009-12/2009

Field Service Installation Technician

Securing testing meters, phones, pouches and mobility tablets (computer) for

company van; confirming needed electronic supplies, tools, and equipment

Providing top level customer service such as communicating to customer

an estimated arrival time while in route to site. Reviewing order (new installation, additional services, or troubleshooting) with customer. Conducting site survey (determining best satellite positioning for strongest signal reception, e.g. roof, wall, wiring holes, etc.) and installing satellite TV and receiver. Verifying order, and providing customer education of remote and receiver use. Cleaning up site, conducting final account review with customer, and updating customer accounts on mobility tablets (computers). Communicating progress and last installation with manager, dispatch, and warehouse

Telecommunications

Certified to complete residential or commercial installations according to the EIA/TIA standards

Conversant with the subsystems of both commercial and residential installations

Conversant with on-the-job safety rules and regulations

Network Copper Cabling

Certified to pull, install, terminate and test 4-pair cabling faults in the 568A and 568B configurations, including wire mapping and tone and trace

Certified to punch down and test 4-pair cable on both 66 and 110 blocks

Certified to pull, install, terminate and test coaxial cable in the F-Type and BNC style

Fiber Optic Cable

Conversant with the fiber optic color code

Conversant with various types of fiber optic cable, including tight buffer, loose tube, conductive, non-conductive, and composite

Certified to pull, install, terminate and test fiber optic cable with the SD and ST style connectors

Certified to install and test a mechanical splice on a fiber optic cable

Certified to troubleshoot a fiber optic installation, and diagnose and correct attenuation problems

Certified to calculate a Fiber Optic Loss Budget

SKILLS: Coaxial Cabling; Twisted Pair Cabling; Voice/Data Cabling; Video Cabling; Fiber Optic Cabling; and Data Center Cabling. High Speed Data including PC; Telephony & Voice over IP; HDTV, VOD, and DVR; Disconnects; Networking & Wireless; PC and Network Service Calls, Blueprint Reading

EDUCATION: Industrial Mathematics 1989-1993

St. Augustine’s College, Raleigh, NC

Certifications:

Telecommunication Specialist

Leviton Integrated Networks

Network Copper Cabling Specialist

Fiber Optic Network Technician (C-Tech) 2009

Registered Field Technician: Work Market; Install It; Field Solutions; Field Nations

Personal Profile: www.Linkedin.com/in/ranthonyking

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