Customer Service Marketing

LAUREN M. FORD

**** *. ****** **. *** *R • Chicago, IL 60657 • 508-***-**** • **********@*****.***

OBJECTIVE

• Obtain a customer service position for a reputable company

HIGHLIGHTS OF QUALIFICATIONS

• Effective communicator, able to create and foster effective relationships with clients and co-workers

• Well-organized with proven ability to effectively prioritize work, completing multiple, concurrent assignments in a timely and professional manner

EDUCATION

LOYOLA UNIVERSITY CHICAGO Chicago, Illinois

Bachelor of Business Administration, Specialization in Marketing August 2008

Relevant Marketing Projects:

Developed marketing strategy for a hypothetical company with a specific target market, developed marketing plan for The American Bar Association and conducted market research for Adler Planetarium in Chicago

WORK EXPERIENCE

ADVANCED RESOURCES LLC Chicago, Illinois

Adminstrative Associate February 2010-Present

• Project Management Associate for IT department at CME Group

• Receptionist for Golub & Company

THE CHICAGO READER Chicago, Illinois

Marketing Intern October 2008 – January 2009

• Managed website and blog

• Tracked rival newspapers advertisements and statistics

• Set up and worked at sponsored events

STARBUCKS CORPORATION Chicago, Illinois

Barista July 2006 – May 2007

• Responsible for opening and closing

• Accounted for cash receipts

• Developed skills to work in a high volume and fast paced store

NEW YORK BOTANICAL GARDENS Bronx, New York

Membership Services Associate October 2005-June 2006

• Sold memberships to visitors

• Worked in team environment

STOP & SHOP SUPERMARKETS Worcester, Massachusetts

Customer Service Associate February 2002-June 2005

• Trained new employees

• Anticipated, analyzed, and resolved customer problems

TECHNICAL SKILLS

• Proficient in all Microsoft Office applications, with exceptional knowledge of Word, Excel, Outlook, and PowerPoint. Working knowledge of Apple applications and SPSS.

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