Customer Service

ANTHONY F. RAGUSA

** ****** ** *** *

Providence, RI 0903

(T) 508-***-****

(E) ********@*****.***

ATTRIBUTES:

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 Ability to multi-task in a fast paced environment

 Team player, ready to fill in for others whenever necessary

 Ability to work in a zero error environment under deadline situations

 Enjoy working with customers to provide best possible service

 In depth knowledge of computer systems

 Accurately and efficiently provide information and problem solve

 Willing to be a leader and never afraid to take charge in necessary situations

EXPERIENCE:

07/2006-03/2009 Bank of America Lincoln, RI

Private Bank – Senior Support Representative

AAL Supervisor

Prime Representative

• Providing maintenance and service to affluent customers with 3MM+ in assets

• Learned new problem solving skills to solve any problem to ensure fast and reliable service

• Head of records management insuring that documents were stored correctly

• Provided coaching to associates to insure that proper policy and procedure was being followed

 Executed Bank of Americas policies and procedures quickly and efficiently

3/2005 - 12/2006 Kentucky Fried Chicken Attleboro, MA

Customer Service - STAR employee

 Provided customer service in a fast paced environment

 Advanced quickly to a STAR employee, working in both the front and back of the store

 Accurately managed cash register

10/04 - 03/05 Domino’s Pizza Attleboro, MA

Customer Service

 Accurately kept track of multiple orders at once

 Provided customer service to walk in customers

03/2004 - 09/2004 Dunkin Donuts Attleboro, MA

Porter

 Cash handling experience with quickly and accurately sort and count cash

 Experience with POS equipment

EDUCATION:

2008-Present University of Rhode Island South Kingston, RI

Engineering Major

2001-2006 Attleboro High School Attlebo

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