Project Coordinator

TAMIKA POAG

**** ***** **** • Rock Hill, SC ***** • ********@*********.*** • 803-***-****

Energetic and creative Project Management Professional with 15 years of experience in the financial industry with expertise in Information Technology.

TEAM BUILDING ● TRAINING ● PROCESS MANAGEMENT ● HIGH-RISK PROJECTS

SUMMARY OF QUALIFICATIONS

• Highly adaptable and resourceful rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives.

• Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal-oriented, thrives in independent operations and team dynamics, with effective interpersonal and communication skills.

• Demonstrates professionalism, tenacity, thoroughness and dedication with solid work ethic in executing professional responsibilities.

• Successfully creates collaboration across teams, insightfully responds to tough situations and finds innovative solutions for complex problems.

PROFESSIONAL EXPERIENCE

WELLS FARGO, Charlotte, NC 1998 – Present

American multinational diversified financial services company.

PROJECT COORDINATOR

Enterprise Access Management 2011 – Present

• Increase efficiency and reduce redundancy through directing project activities to determine role based access and provisioning for new and existing employees.

• Determine objectives, initiatives and project requirements for ventures involving the access management group and various other lines of business.

• Manage and update team share point site which supplies centralized location for all project documentation and status for team and leadership.

PROJECT COORDINATOR

Technology Connection 2009 – 2011

• Supported security support services projects implementing access management for over 80,000 personnel in targeted business areas of the organization including high-risk production and workflow initiatives.

• Collaborated with project managers and teams in establishment of successful implementation strategies and plans affecting associates in multiple corporation business categories.

• Directed midsized, inter-departmental ventures while partnering with all necessary cross functional team members.

• Achieved completion of a tool rewriting project to add major enhancements for line of business requirements within 4 months that had been languishing in as-time-permits status for more than a year.

BUSINESS SYSTEMS ANALYST / INFORMATION MANAGER (WACHOVIA CORPORATION)

Vertical Application Support (VAS) Team 2007 – 2009

• Increased efficiency by eliminating redundancy throughout Internal Support Team (IST) and reducing call transfers to VAS through implementing a direct call system.

• Built and maintained effective business partnerships via influence, negotiation and mutual respect while increasing collaboration to include creation of a marketing tool to connect VAS team to potential partners.

• Analyzed, improved and supported procedures and projects on a corporate level for 8 VAS Team Leaders and their technical support staff, including information and project management, marketing of services, and process integration.

• Documented project actions and improved information dissemination by generating internal share point team sites for data sharing and storage.

PROJECT COORDINATOR (WACHOVIA CORPORATION) 2006 – 2007

Vertical Application Support Team

• Improved productivity and excellence through successful execution of a VAS leadership Incentive program giving recognition to project analysts for meeting and exceeding corporate goals which was extended to 6 VAS businesses and Corporate support teams.

• Increased business continuity through management of a collaborative project to create a working process agreement between Wholesale Banks Support (WBS) Tier I and VAS Tier II and implemented in 4 of 6 VAS businesses and corporate support teams.

• Orchestrated project meetings, created supporting documentation, and assisted in new hire training.

WHOLESALE BANK SUPPORT ANALYST II (WACHOVIA/FIRST UNION) 2000 – 2006

PROJECT LIAISON 2002 – 2006

(Dual position)

• Assisted in investigation and resolution of complex issues for 36 internal and desktop applications used by over 8,000 personnel nationwide as well as performing application downloads and installations.

• Administered user profiles, developed new procedures and supported operating platforms, systems operational processes and information needs of business partners.

• Appointed project liaison for RM internal application along with aiding in system migration from First Contact, training 9 systems support analysts in its use, creating a training guide and submitting articles to knowledge database used to resolve common issues.

ADDITIONAL POSITIONS

• Wholesale Support Analyst I

EDUCATION AND TRAINING

MASTER OF PROJECT MANAGEMENT

KELLER GRADUATE SCHOOL OF MANAGEMENT Charlotte, NC

CERTIFICATE OF DIPLOMA / COMPUTER TECHNICIAN PROGRAM

ECPI COLLEGE OF TECHNOLOGY Charlotte, NC

BACHELOR OF SCIENCE / BUSINESS ADMINISTRATION

UNIVERSITY OF SOUTH CAROLINA Columbia, SC

Dual Major: Organizational Management – Management Information Systems

ADDITIONAL TRAINING AND SKILLS

• PMP Exam Boot Camp (36PDU), Global Knowledge Network.

• Project Management Fundamentals I & II, Wachovia Professional Training.

• Project Planning and Control (24PDU), Project Management Institute, through Wachovia.

• Skilled with Windows Operating systems and proficient in Lotus Notes, Microsoft Outlook, Microsoft Office Suite, Norton Antivirus, Symantec Antivirus, Blackberry Desktop Manager, Microsoft Project and Microsoft Visio.

• Capable with Active Directory and Novell Servers networking systems.

PROFESSIONAL ASSOCIATIONS / COMMUNITY INVOLVEMENT

• Project Management Institute (PMI), Member

• Occupational Skills Training Program, Goodwill, Volunteer

• Reading First Program, Wells Fargo, Volunteer

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