Support Customer
Resume:
Eric Whitaker
**** ******* **** ********* ** Baltimore, Maryland 21244
*************@*****.***
Professional Summary: To earn a position which allows me to expand my technical skills, stay
current with trends in information systems and continue to support both my team and the users
who rely on our support. Seeking a company aligned for growth and expansion so that I may
grow and expand within the company. Actively engaged Certification for MCITP (Microsoft
Certified Information technology Professional) for Windows Server 2008.
Summary of Skills
• IT Help Desk Desktop support
• Configuring and installing WinXP based PCs, printers, and desktop assets
• IT Customer support for software, hardware related issues
• Troubleshooting PC issues
• IT asset tracking, monitoring, reporting, decommissioning
• Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)
• LanDesk
• A+ certification
• Norton Ghost
• Active Directory
EXPERIENCE
ComFix (Self Employed) 1998-Present
• Provided technical support
• P.C. and network configuration
• Application training and support for small businesses and home users.
Consulted with various Temporary and Consulting Agencies 1999-Present
(ISSITechpros, Patriot Technologies, Fieldnation, Field Solution, ManPower, Sapphire)
• Administered NT and Novel domain servers
• Managed User accounts and profiles
• Worked as part of a team for roll-outs of new workstations, PDC and File Servers
• Provided technical support on Windows XP/2000, Exchange, Groupwise and Lotus Notes platforms
Just Temps, Baltimore, MD 6/2011 – Present
• Tractor Trailer freight handling
• Construction/laborer
Protocal, Laurel, MD 5/2011 – 10/2011
• EngerySales: Advise customers of energy suppliers that will better satisfy their energy needs and secure the sale of products and services
Sutherland Global (Microsoft), Syracuse, NY 8/2009 – 3/2011
• Customer Support/Sales: Administer customer support via help desk solution making informed recommendations to resolve such issues
• Secure an immediate close to such recommendations resulting in the sale of products and services
• Successfully resolve customer and potential customer issues
• Provide support for the Microsoft Store and website by responding to customer inquiries regarding Microsoft software, hardware, games, and website navigation
• Advise customers of products that will better satisfy their needs
Eric Whitaker
6901 Bexhill Road Apartment 3B Baltimore, Maryland 21244
*************@*****.***
EDUCATION: Computer Visions US-NY-Albany 1997
Certification Concentration: Network & Server System Administration
Syracuse University US-NY-Syracuse 1989
Certification Accounting/English (part-time)
Summary: I have provided Desktop and Helpdesk Support for 14 years in the Corporate and
Private sectors. I am a quick study and very proficient in problem solving. I have worked in
manyvaried Hybrid Networks during that time in the capacity of Help desk Support, Desktop
Support and System and Network Administration. I have participated in numerous PC roll-outs
as well as varied Printer support. I am a Customer Oriented Technician who focuses on the End
User Experience as well as the Solution.
Contact this candidate