Customer Service Sales
Resume:
LISSA CAMARGO
PO BOX ****, SPEARFISH, SD • ****3
PHONE 909-***-**** • E-MAIL ************@*****.***
SUMMARY OF QUALIFICATIONS
- Excellent organizational skills
- Exceptional customer relationship ability
- Highly proficient in customer billing & solving problems accurately
- Excels in completing tasks on time with minimal supervision
- Productive in working with other departments and other team members
- Knowledge in working with many Client billing systems
PROFESSIONAL EXPERIENCE
March 2009 - Present
One World Direct
10 1st Avenue East
Mobridge, SD 57601
Remote Customer Service – Inbound Sales and Billing Support
- Receive In-bound Calls dealing with customers of various Companies
- Provide pricing and information for Company products
- Sell Company products
- Research billing questions
January 2004 ~ November 2009
Digital Communications Services 9785 Baseline Road #140
Rancho Cucamonga, CA 91730
- Customer Service – Inbound Sales and Billing Support
- Receive Incoming Calls from non-customers and customers of Comcast, Charter and Time Warner Cable.
- Sell Cable TV/High Speed Internet/Phone Services to New Customers
- Research customer billing questions and complaints and provide satisfactory conclusions to their questions without having to pass on the call to others.
- General Office Duties
January 2000 ~ January 2004
Adelphia Cable Communications
1500 South Auto Center Drive
Ontario, CA 91761
Data Entry and Direct Sales Support
- Customer relationship and billing support
- Excelled in analyzing and solving customer billing problems
- Successful in working with other departments such as: Dispatch, Installation, Technical and Construction
- Completed payroll for 18 Direct Sales Representatives
- Entered and tracked new Cable TV and High Speed Internet subscriptions for sales representatives
OBJECTIVE
To utilize my customer relationship and problem solving skills in a fast passed environment where most needed.
COMPUTER SKILLS
Utilize Company “Remote Desktop Connection” and “Astaro SSL VPN” to connect to Host Computer
Navigate OWD Software to access various Company products
ACCR Billing software (Standard Billing Software for the Cable Industry)
Basic skills in Microsoft Word and Excel but can learn any program.
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