Customer Service Administrative Assistant
Resume:
Palo Alto, CA ***** C:248-***-****
E:*********@*****.***
Yahketta Williams
Objective Currently, I am seeking a position to leverage my experience to advance my skills in any professional environment.
Experience 2011 Independent Adjuster Bingham Farms, MI
Claims Administrative Clerk
• Working with an Independent Adjuster processing claims from a few insurance Companies named DMA and Southwest Ajusters.
• Uploading pictures and labeling them by using softwares Irfan View, Xactimate.
• Typing reports on the Filehandler database, sending out correspondence, and updating the dairies.
• Setting up appointments with the insurers for the adjuster to inspect the homes.
• Performing office duties such as filing away claims and writing up home and auto quotes.
2004-2010 Detroit Medical Center Detroit, MI
Administrative Assistant
• Performed office support services by maintaining office records, filing paperwork, answered calls, faxing, emailing, and ordered office supplies.
• Customer service with all employees, students, physicians, and contractors and data entry the customer information into the Matrix computer system.
• Processed paperwork from Colleges (nursing, medical, physical therapy students, etc.), Graduate Medical Education (Residents), Attending Physicians and Contractors, and scheduled appointment for all college students and GME residents.
• Responsible for creating badges for all DMC and Non DMC employees. Fee of $10.00 is charged to all Non DMC employees
• Distributed parking decals for all registered vehicles and DMC Mission Statements and Emergency Codes as extra attachments to DMC employees only.
• Controlled all hospital and parking access through Matrix.
• Processed badges through Matrix printing devices and troubled shoot all printing problems.
• Assisted Managers/Supervisors on special projects, completed all reports handed out by the Office Coordinator and Director of the Department and contacted Medical Affairs to confirm Attending Physicians that are on staff.
• Created Word documents on office policies instructing College Instructors on scheduling appointments for their students.
• All requests for hospital and parking access must be on a memo or via email or phone calls.
• Gave security access to all Police Officers.
• Received calls from the DMC Hospitals and Affiliates about providing transportation for patients.
• Logged the phone calls into DMC database to keep track of the cost centers.
• Department provides Ambulances, Van, and Taxicab transportations for the DMC patients.
• Received requests for transportations by fax.
2003 Loangiant.com Southfield, MI
Loan Officer Assistant
• Responsible for helping he loan officer to approve loans by collecting personal information from the borrower.
• Ordered appraisals on homes.
• Ordered credit reports to view the borrower’s credit.
• Ordered flood insurance for homes.
• Obtained payoff statement from the borrower’s bank.
• All legal documents have to be signed correctly by the borrowers.
• Paperwork in order for the Loan Officer.
2001-2003 CitMortgage, Inc. Farmington, MI
Doc-Prep Clerk
• Responsible for setting up FHA & VA loans.
• Received financial statement forms from the phone unit.
• Signed for the financial statements and wait for the borrowers to send proof of income.
• Placed calls to the Borrowers and Lenders for needed information.
• Processed FHA & VA presales, which included receiving HUD forms for the FHAs making sure that eh package has a purchase agreement and net sheet.
• Ordered appraisals and titles searches.
• Obtained purchased agreements for VA presales packages.
• Ordered appraisals off the VA appraisal system.
• Requested Determination of Insolubility forms from the VA Offices.
• Typed legal documents for FHA/VA loans approvals utilizing MS Word.
• Requested fees and costs from the Attorney offices through fax and email.
• Closed recorded documents and sent the originals to HUD First Madison.
• Distributed mail
• Sent Modifications and presale packages to the borrowers.
1996-2000 Detroit Medical Center Detroit, MI
Lab Assistant
• Processed all Lab requests from the DMC Patient Services Centers.
• Distributed the blood work to the respective departments.
• Processed stained PAP Smears.
• Ordered Thin PREPPS and converted over into slides.
• Completed all Pathology requisitions.
• Ordered In-Patient requisitions.
• Trouble shooting problems with DMC Client Service Department.
• Data Entry on all lab requisitions into the DMC database.
1994-1995 Arbor Drugs/CVS Detroit, MI
• Cashier
• Stocked merchandise
• Customer Service
Education 1991-1994 Henry Ford High Detroit, MI
• Kaplan University Online 2004
Interests Computers, creating websites, reading
Qualifications Skilled Typist, MS Word, MS Access, MS Powerpoint, MS Excel
Citrix, Matrix Systems, Excellent organizational skills, Strong computer skills, Ability to work within a team environment and handle multiple tasks
Contact this candidate