Sales Representative Insurance

SHIRLEY R. FRANK, MBA

**** ******** *** #**-*** **********@*****.***

RANCHO CUCAMONGA, CA 91739 909-***-****

EDUCATION

University of Redlands REDLANDS, CA

Masters in Business Administration 1999-2001

Southern Illinois University EDWARDSVILLE, IL

Bachelor of liberal Studies/Spanish Literature Minor 1995-1997

QUALIFICATION

• Proven Premium Auditor experience for 11 years. Conduct audits of commercial lines.

• Strong working knowledge of WCIRB, NCCI rules and regulations and test audits for 10 years.

• Supervise field auditors on the field and with audit software.

• Proven ability to meet deadlines in a fast-paced environment. Self-started, demonstrated ability to work independently, provide excellent time service, follow company protocol, manage workload effectively, excellent verbal and written communications, solid analytical, decision-making and organizational skills, shows professionalism, a multi-tasker, flexible.Excellent motivational, Initiativeness and Commitment skills

• Bilingual Spanish. Speak, read and write Spanish.

• Proficient in MS office, LOTUS Notes, Windows, XP, Email and Internet.

• Proven ability to understand a variety payroll and accounting systems and the differences in Workers’

Compensation Jurisdictions.

• Math tutor for algebra, statistics and calculus.

• Proficient in QuickBooks 2009.

• Helped increase Insurance Companies revenue by finding miss classified employees and allocating them in the correct class codes according to their duties.

• Audit Medium to large accounts and travel 70% overnight traveling.

WORK EXPERIENCE

NJ & ASSOCIATES, INC Flower Mound, TX

Sr. Premium Field Auditor 2007-Present

Specializes in Worker’s compensation and General Liability

Conducts audits of accounts substantiating accuracy of policy classifications, exposure base inclusions/exclusions, status of subcontractor cost allocations, business and final customer relationship and audits the overall business. Develops proper premium basis on risks adhering to strict time deadlines.

Conducts interviews with the insured to obtain information regarding insured’s operations and business model to obtain a good working knowledge and analysis of the risk. Determines employee job classifications based on job role and responsibilities and exposure to hazard.

Compiles and analyzes client’s operations and accounting records for accuracy in preparation of audit, including examining and authenticating classifications related data from business records as well as a visual inspection of the insured’s business.

Recognizes and communicates regular and irregular audit findings and financial conditions of an insured to the agent and branch underwriting. Informs corporate investigations and underwriting of questionable operations, including suspected fraud.

Prioritizes territorial assignment for policy review and audit load.

Stays up to date on trends and developments within specialty area as well as the insurance industry.

US REPORTS, INC Loveland, CO

Premium Auditor 2004-2008

Specializes in Worker’s compensation, General Liability and Auto audit.

Responsible for the accurate and timely determination of earned premium by proper classification and measurement of insurance risk exposures for set policy periods.

Conducts audits of accounts substantiating Act as a liaison between policyholders, agents and the appropriate internal departments, maintaining high levels of communications.

Accuracy of policy classifications, exposure base inclusions/exclusions, status of subcontractor cost allocations, business and final customer relationship and audits the overall business. Develops proper premium basis on risks adhering to strict time deadlines.

Conducts interviews with the insured to obtain information regarding insured’s operations and business model to obtain a good working knowledge and analysis of the risk. Determines employee job classifications based on job role and responsibilities and exposure to hazard. Compiles and analyzes client’s operations and accounting records for accuracy in preparation of audit, including examining and authenticating classifications related data from business records as well as a visual inspection of the insured’s business.

Recognizes and communicates regular and irregular audit findings and financial conditions of an insured to the agent and branch underwriting. Informs corporate investigations and underwriting of questionable operations, including suspected fraud. Prioritizes territorial assignment for policy review and audit load.

Stays up to date on trends and developments within specialty area as well as the insurance industry.

Trained new premium auditors out on the field and with audit software.

OVERLAND SOLUTIONS, INC Burbank, CA

Premium Auditor 2002-2004

Specialized in WC, GL and Auto audits.

Conducts audits of accounts substantiating accuracy of policy classifications, exposure base inclusions/exclusions, status of subcontractor cost allocations, business and final customer relationship and audits the overall business. Develops proper premium basis on risks adhering to strict time deadlines.

Conducts interviews with the insured to obtain information regarding insured’s operations and business model to obtain a good working knowledge and analysis of the risk. Determines employee job classifications based on job role and responsibilities and exposure to hazard.

Compiles and analyzes client’s operations and accounting records for accuracy in preparation of audit, including examining and authenticating classifications related data from business records as well as a visual inspection of the insured’s business.

Recognizes and communicates regular and irregular audit findings and financial conditions of an insured to the agent and branch underwriting. Informs corporate investigations and underwriting of questionable operations, including suspected fraud. Prioritizes territorial assignment for policy review and audit load.

Stays up to date on trends and developments within specialty area as well as the insurance industry.

Act as a liaison between policyholder, agent and the appropriate internal departments, maintaining communication

Train new premium auditors out on the field and with the audit software.

Write up reports and give a detail description of business operations.

PREMIUM SOLUTIONS Murrieta, CA

Premium Auditor 2000-2002

Specialized in WC and GL audits.

Set up audit appointments with various policyholders to view payroll and income statement records to assure correct premium. Discuss any changes of operation with insured that falls within the policy period. Do a walk-thru of the premise. Give an extensive detail of each operation, list any claims shown and report any fraudulent activity.

Conducts audits of accounts substantiating accuracy of policy classifications, exposure base inclusions/exclusions, status of subcontractor cost allocations, business and final customer relationship and audits the overall business. Develops proper premium basis on risks adhering to strict time deadlines.

Avis Rent-a-Car St. Louis, Mo

Airport Sales Manager 1995-1999

Supervised 100-man force. Team leader.

Manage and monitor productivity of all operational activities and personnel at an airport facility.

Ensure staff is properly trained, motivated and coached relative to each product offered, sales and operation processes. Hire, supervise, develop, motivate and evaluate the performance of staff. Implement HR policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner. Establish, communicate, monitor and update objectives for staff consistent with company goals and objectives. Plan and implement staffing schedules based on business demands and transaction levels. Ensure customer complaints are handled and resolved in a timely manner. Provide statistical information to management relating to transaction and revenue projections, comparisons to past results, share of market, salary and wages, man power usage, etc.

Assist management in the preparation of the annual budget by recommending proper monthly allocations of overall budget amounts; monitors all expenses. Maintain adequate vehicle control in accordance with company guidelines. Build and maintain business relationships to facilitate organizational profitability. Including building relationships with union members and representatives, airport authorities and other occupants of airport facilities, and vendors serving the facility.

JC Penney, Inc Montclair, CA

Sales Representative 1988-1992

Assisted walk-in customers with their purchasing items at the cash register. Helped customers with deciding to buy matchable items to increase in-store productivity. Helped with inventory control, arranged and stored new items.

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