Customer Service Front Desk

Location:

Posted:

May 29, 2012

FRANCINE ANTOINETTE VILLA

Tucson, AZ 85714

HIGHLIGHTS OF QUALIFICATIONS

* ***** ** ******** ** TSYS programs, that provided certification as a Fraud Representative

8 years front desk customer service experience utilizing professional and friendly techniques.

Knowledgeable in computer applications.

Proven history as a team player, motivating others to meet company objectives.

Dynamic, outgoing individual able to develop strong rapport with customers utilizing productive customer service techniques.

Recognized for ability to handle multiple tasks and meet or exceed deadlines.

Able to handle challenges with proven history of productivity.

Recipient of Perfect Attendance Award for two consecutive terms within one month.

Proficient bilingual (English) and communication skills (verbal & written).

PROFESSIONAL SUMMARY

Customer Service/Clerical

Handled the distribution of inbound calls to various departments and personal using multi-line telephone systems.

Provided information regarding services, features, rates, and availability.

Managed business proposals for work activities.

Performed accurate alphanumeric filling ensuring confidentiality of customer and patron personal information.

Utilized company PC and various software applications.

Problem solving, along w/ great judgment skills to provide professional solutions to better the customer

SKILLS

* MS Windows 2000 * MS Word 2000 * Multiple Line * Customer Service * Front Desk Reception

* Basic Spanish *10 Key (12780+) * Typing 45+wpm * Excel (spreadsheet)

EMPLOYMENT HISTORY

waitressed tucson,az 06/2010-04/212

Citicards Corp., Tucson, AZ 09/2004-07/2005

Howard Johnson Hotel, Tucson, AZ 05/2000 - 10/2000

3rd Generation Roofing, GreenValley, AZ 01/1995 - 01/2003

EDUCATION/TRAINING

Pima Community College, Tucson, AZ

Office Assistant I Certification

Pima Community College, Tucson, AZ

G.E.D.