Customer Service Manager

Marta Zegeye

*** ******** ***

Elmont, NY *****

516-***-**** (Cell)

********@*****.***

SUMMARY

In the industry of hospitality I have 10 years of banquet server experience in VIP and private parties,

15 years in restaurants waiting tables, 2 years experience in dinning room services and handling money

as a cashier for 6 years. I understand the importance needs of client’s requirements which are proper

service standards throughout the function period with ensure timing, assist with all complaints and

above all total guest satisfaction.

PROFILE

• Team Player, as a team leader, I collaborated with the manager, captain and other team leaders to organize the events.

• Advocate, as a team leader, I advocated for my client’s and for my team workers by watching out for any behavior and ensure that the problems were resolved through the appropriate person.

• Effective communicator interacted with managers, captains, team leaders and client’s for any changes or updates on up coming events.

• Excellent customer service skills, handled client relationship play a key role in increasing retention as well as satisfaction.

EDUCATION

Certified Nursing Assistant (C.N.A) June 2008

BA Computer Science, Hunter College 1996

Certification in C.P.R May 2008

First Aid April 2009

PROFESSIONAL EXPERIENCE

CUSTOM DEMONSTRATION SERVICES

Demonstrating March 22, 2010 - Present

Westbury, N.Y.

• Setup the cart with all items needed

• Perform greeting and demonstrate the item

• Lay out the demos on the table or tray

• If it is food cook and put samples on the tray

• Explain about the demo and answer questions

WOLFGANG PUCK/AQUARIUM & WOODRUFF ART CENTER

Banquet Server November 2005 – July 2009

Atlanta, Georgia

• Perform greeting and meet guests as they enter the dinning hall with the proper standing position.

• Special attentions for VIP guests at arrive and service will follow.

• Invite guest with beverage and introduce with different courses.

• Lead team on events to successful completion with excellent guest feedback.

• Buffet attendant on events that invite guests three thousand and more.

A LEGENDARY EVENT

Banquet Server April 2000 – December 2007

Atlanta, Georgia

• Setup the event in the given time frame

• Set and display of décor on tables and buffs sections

• As the guests arrival stand in position with a bottles of wine

• Greet the guests as they approach their tables

• As soon as the guest sat offer the wine

• Provides excellent customer service for Legendary client

• Helped to work as a team with problems

• At the end of the event a team work to break down and clean the room

SHERATON COLONY SQUARE

In Room Dinning Server August 2000 – July 2002

Atlanta, Georgia

• Set up and prepare for the day service

• Answer the phone at the first ring

• Greet the guest and take the order accurately

• Quickly drop the duplicate of the check to the kitchen to place the order

• Ensured timely delivery of order to the correct guests

• Assistant guests to any help they need

PYRAMID PERSONNEL STAFFING AGENCY

Banquet Server November 1997 – December 1999

New York, New York

• Greet guest when they approach to their table

• Assist with finding table number

• Working with a broad prospective client base to ensure clients functions ended in success

• Work well in team environment

TRANSIT AUTHORITY DEPARTMENT OF ENGINEERING

Data baser (Internship) October 1994 – April 1995

Brooklyn, New York

• Updated database information from different files

• Formatted tables to fill new information

• Fiscal data for report of new construction in the five boroughs of New York City

BURGER HEAVEN

Waitress/Handel Phone Orders/Cashier March 1987 – December 1999

New York, New York

• Worked fast passed restaurant environment

• Stock and restocking of the hot and cold cases through out the shift

• Resets of tables and counters

• Preparation of the day’s rush hours

• Greet the customers as soon as they sat and take their orders

• Hostess with special attention to customers specialties

• Servicing of drinks and exposition of orders

• Serve the food and drop the check at the same time

• Worked well in the team environment

• Handling of cash counts to ensure receipts and tickets matched

LINDY’S

Waitress / Cocktail Waitress October 1986 – Dec 1988

New York, New York

• Greet the customers when they open the door to enter the restaurant

• Ensure timely and full front table services to client

• Promote house specialties, desserts, menu features and regional wines

• Full cocktail service with ordure’s

REFERENCES: Personal and professional references available upon request

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