Customer Service Manager

- References Available upon Request

Skills, Proficiencies, and Accomplishments

• MS Word, MS PowerPoint, MS Excel, MS Outlook, MS Access

• Planning and Scheduling

• Written Communication

• Customer Service

• Telephone Reception; Handles calls, promptly and can forward calls to appropriate person

• Capable of filing, data entry, and QuickBooks

• 55-65 WPM Typing Speed

• Managing and training employees; up to 10 at a time

• Certified in Desktop Publishing; by GA State Business Group

Education

• Baker College(online)- 3.5+ GPA

(Graduation Date: 8/15/2013)

Bachelor of Business Administration

Concentration: Human Resources Management

Minor: Psychology

Most Previous Employment

• Corporate Research International:

Aug. 2010 to February 2011 (Independent Contractor)

www.mysteryshops.com

Employment verification upon request; responsible for providing major corporations with insight from a customer’s point of view, completing reports and paperwork in a timely manner, uploading pictures and receipts from completed shops-6 month contract

• Yum Corporation (Taco Bell/Long John Silvers):

March 2007 to July 2010 (Shift Manager)

1334 Cobb Parkway

Acworth, GA 30102

Phone: 770-***-****

Shift Manager: Cassey Gibbs

Responsible for training new employees, running cash registers, working line and was capable of all opening and closing duties. Managed the office, employee paperwork and kept employees certifications up to date

• Office Depot Corporate:

August 2007 to February 2009(Customer Service Specialist)

433 E Main Street

Cartersville, GA 30120

Phone: 770-***-****

Store Manager: John Dysert (now working at the Marietta location due to store going through liquidation)

Worked approx. 40 hours per week, ran cash register, and worked as a Customer Service Specialist in the Design, Print, and Ship department. Designed stamps, greeting cards, banners, signs, invitations, brochures and flyers in programs such as Microsoft publisher and Word. Sent and managed emails, took messages for upper management and assisted in scheduling of employees.

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