Customer Service Sales

James Pagano

** ********** **. 516-***-****

West Babylon, NY 11704 **************@*****.***

EXPERIENCE

Harman Consumer Group Woodbury, NY

Technical and Customer Support August 1995 – May 2009

• Provided customer service and technical support for dealers, service centers and customers for Harman/Kardon, JBL and Infinity Systems products and service.

• Responsible for training customer service department members on new Harman/Kardon products and maintaining product database.

• Worked with software engineers to develop a customer service Call System to capture customer information.

Woodworker’s Warehouse Lindenhurst, NY

Machinery and Tool Sales 1995 – 1995

• Sales of woodworking machinery, tools and supplies.

• Offered detailed advice on products, their use and woodworking practice.

M&J Instrument and Machine Corp Deer Park, NY

Class B Machinist 1983 – 1993

• Fabrication of metal and plastic components as specified through blueprint design.

• Experienced in the use of lathes, horizontal and vertical milling machines, drill press, punch presses and tapping machines.

Motorcycle World Lindenhurst, NY

Mechanic and Machinist 1989 – 1993

• Serviced new and used motorcycles, ATVs and Jet Skis. Built high performance motorcycles for street and local club racing events.

• Experienced in the use of cylinder boring machines, valve and valve seat cutting machines and performance modification.

P&J Bathrooms and Kitchens West Babylon, NY

Construction 1988 – 1989

• Installation and remodeling of custom bathrooms and kitchens.

• Experience with plumbing, electrical and tile repair.

EDUCATION

Turner School New York, NY

Refrigeration Systems Operating Engineer Certification 7/2009 – 4/2010

Institute of Audio Research New York, NY

Certificate in Audio Engineering 1/1997 – 8/1998

Suffolk Community College Brentwood, NY

Physics, Psychology, Typing 9/1993 – 5/1994

Farmingdale College Farmingdale, NY

Electrical Engineering 1/1993 – 8/1993

Berklee College of Music Boston, MA

Professional Music 1/1986 – 12/1986

CERTIFICATIONS

• Certified by the NYC Fire Department to operate and maintain systems utilizing refrigerants.

• Universal EPA Certification for the transition and recovery of refrigerant.

Contact this candidate