Customer Service Technician

RICHARD MCCORD

*** ***** ****** *: 706-***-****

LaGrange, Georgia 30241 H: 706-***-****

OBJECTIVE

Seeking an operational position in a manufacturing environment where my analytical, attention to detail and follow through will increase productivity, accuracy and process speed

PROFESSIONAL EXPERIENCE

T-MOBILE INC–LaGrange, GA Jul 2009-Aug 2010

Technical Operator

• Refurnished phones to ensure proper operation

• Soft tested phones to determine that all functions are operating correctly

• Analyzed phones to make sure that the units operate accordance with standards

• Scanned phones into T-Mobile computer basic system

• Achieved 100% production based on cooperate interest measure

CATLIPILLAR LOGICS (RESOURCE MFG)–LaGrange, GA Apr 2008-Oct 2008

Order Picker

• Located and pulled material to correctly fill orders

• Pulled parts for manufacture assembly

• Used a RF scanner to track inventory

• Loaded and unloaded trucks using forklift

• Preformed inventory cycle counts

WAL-MART STORE– LaGrange, GA Dec 2007- Apr 2008

Sales Associate

• Served as a cashier

• Stocked stores shelves, prepared and applied price stickers

• Provided assistance to customers to increase there satisfaction

• Maintained an organized, neat and orderly shopping environment

• Ensued that merchandise was incompliance with cooperate measures

WEST GEORGIA HEALTH SYSTEM–LaGrange, GA June2007-Sept 2007

PC Technician 1 (contracted)

• Configured hospital electronic system so that all image operate on a single platform

• Upgraded memory to increase efficiency

• Installed peripheral to enhance computer operation

• Increased hard drive capacity to meet hospital requirements

• Troubleshoot software and hardware problems

PROFESSIONAL EXPERIENCE (Continued)

J AND J’S WINDOWS AND DOORS–Hogansville, GA Mar2004-Jun 2007

Customer Service

• Handled daily inquires and answers customer’s service related questions

• Reviewed, researched and resolved customers problems, complaints and questions

• Provided customers with accurate account information

• Mailed or faxed information and invoice copies to the venders for third party work

• Processed credits and rebilling with proper authorizations.

• Ensured work orders are closed in a timely manner

• Assisted in general office procedures as required

• Recognized by management for positive attitude and willingness to go beyond

STRYKER ENDOSCOPY–San Jose, CA July 1997-Feb2004

I.T. Help Desk Coordinator

• provided phone support in a high call volume environment

• Monitored and responded to help desk emails

• Troubleshoot workstation, hardware and software difficulties

• Handled multiple concurrent tasks and handled constant interruptions

• Created new user accounts in Active Directory

• Troubleshoot laptops, imaging computer, undated windows and server packs

• Follow-up on open and closed trouble tickets

STRATEGIC SOLUTION WEST–Sunnyvale, CA May1990-June 1997

Computer Technician

• Answered phones, preformed data entry, processed timekeeping and payroll

• Maintained accounts payable and accounts receivable

• Assisted manager with office administration

• Supervised a team of 10 people

• Promoted to a Sale Agent and Coordinator

• Placed voice and data orders with Pacific Bell, AT&T and Covad for customers

• Acting as a Liaison between Pacific Bell and customers

• Assisted vendors and customers with voice and data services

• Created and maintained accurate data logs of all trouble calls

• Ordered new equipment and software for customers

• Built, managed, and maintained a portfolio of clients

EDUCATION AND TRAINING

Dawson Street Christian - Diploma–Lagrange GA 1987

OICW Training Center, Menlo Park, CA 1995

Certification Microsoft Office Access, Word, Excel, Power Point

OICW Training Center, Menlo Park, CA 2007

Certification- Computer Service Technician A+ trained

Georgia Work Ready Certification 2010

West Georgia Technical College – Network Specialist Active

Contact this candidate