Customer Service Technician

Jermaine McFarlane

**** ****** **** ****

Orlando, FL 32829

(407) 456- 3148

Email: *************@*****.***

Career Objective:

To secure a position of a technician in a growth oriented organization where I can apply my skills and knowledge for my post appraisals.

KEY SKILLS:

• Proficient with installation and safety procedures for television cable networking , DSL, telephone and security systems

• In depth knowledge of cable machinery operation and maintenance procedures

• Great understanding of advantages and disadvantages of different cables like coaxial, unshielded twisted pair, shielded twisted pair, fiber optic etc

• Thorough with color coding of the cables

• Deep working experience with materials, tools and techniques used in wire cable splicing

• Sharp in detecting and troubleshooting advanced networks and systems

QUALIFICATIONS:

• Proficient with the technicalities and operations of the broadband, computers, CCTV, dish network, security cameras etc

• World class customer service and business management skills

• Excellent competence at communicating, coordinating and organizing tasks

• Ability to multitask and work for long durations

• Emphasis on detailing, safety and accuracy

PROFESSIONAL EXPERIENCE:

Home Depot (2011-Present)

Freight Specialist

• Organizing and packing freight

• Following safety procedures

• Operating large machinery

Decorative Stones, LLC (2008-2011)

Owner/Self Employed

• Design concrete driveways

• Tiles

• Paver installation

Broadband VI (2005-2007)

Installer/ Technician

• Installing new high speed internet (DSL)connections in offices and homes

• Troubleshoot all systems internal and external (towers)

• Installation (satellite) and telephone systems

• Ensured Territory, and Federal safety compliance

Centurion Security System (2004-2006)

Technician

• Installation of camera and security systems (CCTV)

• Installed electrical gates and access control systems

• Troubleshoot all security system installations

• Coordinate with clients and attend meetings to understand client needs

• Suggest on effectively managing the security of the site

• Perform duties as instructed by the CCTV Chief Operator and undertake the allotted responsibilities

Elec-Tech Solutions (2004-2007)

Owner/Self Employed

• Computer sales and repair.

• UNIX Network troubleshooting

• Computer repairs--- Installation of Dish Network

• Windows Network administration

• Technical Support

WJKV Communications (2004-2005)

Engineer/ Technician

• Troubleshoot all computer systems, towers, radios, telephone and all technical equipment

• Maintained communication between towers and equipment

• Office duties

Thrifty Car Rental (2002-2003)

Manager

• Managed and trained staff

• Quality Control and data entry of all contracts

• World class customer service and office duties

EDUCATION AND KNOWLEDGE:

ITT Technical Institute (1996-1998)

Computer Engineering

• Certified Accounting I

• Certified Intro to Computers

• Certified Microsoft Excel

• Certified in CPR

• Certified Order Picker

• Window Network Administration

• TCP/IP Networks

• Telecom Systems

• CCTV Security/ Troubleshooting of Network Towers

• Safety Training/Access control & Wireless Solutions

• Ability to install, terminate & test low voltage cables & fiber optical cables etc.

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