Customer Service Representative

Cindy Cedeno

**** ******** **** *** **, Bronx, N.Y, 10460

Home: 347-***-**** Mobile: 646-***-****• **************@*****.***

Summary of Qualification:

• Excellent interpersonal and communication skills

• Ability to Multi-task and work under pressure

• Computer literate in Microsoft Word, Excel, Power Point, Outlook, Access Internet Navigation.

• Excellent Customer service and marketing skills.

• Bilingual (English and Spanish Fluent)

EXPERIENCE

Central Parking Systems• New York, New York, 10027• 2008-2010

Cashier

• Provided clerical support and customer assistance.

• Managed multi-telephone line systems.

• Data entry and Pulled vehicle records.

• Counted money to verify amounts and issued receipts.

• Provide customer service and completed cash, debit and credit card transition.

Stream International (DIRECTV) •Santo Domingo, Dominican Republic. 2006-2008

Customer service Representative.

• Resolved customer billing, complains, and inquires, comments.

• Completed contract forms; prepare change of address records and Issue Service.

• Conferred with customer by Telephone in order to provided information about product and service to take orders of cancel accounts.

• Resolved customer services or billing complain by performing activities such refunding money to credit card, debit and adjusting bill.

EDUCATION

School Fernando Arturo De Merino Santo Domingo, Dominican Republic. Sep-1999 to Aug 2003.

High School Diploma (Computer science).

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