programmer/analyst

JOSEPH SEMAAN

**** ******** ***., ********** ** K1w 1A8

Res613-***-****/Cell613-***-****

********@*****.***

OBJECTIVE

Looking for a challenging position where my abilities and experience are fully utilized as well as continuous learning of new technologies and products.

EDUCATION

B.S. in Computer Science, Arkansas State University, Jonesboro U.S.A. 1985

AREA OF STRENGTH

A highly effective, result oriented IT professional, team player, self-motivated, results driven, organized, quick learner and self starter with excellent troubleshooting and communication skills.

SKILL SET

Informix 4GL, PL/SQL, Visual Basic, Crystal Reports, Java, Html, ASP, MS ACCESS, COBOLII/85 and COGNOS Utilities (QUIZ and QDD). DB2, Oracle 7.x, IMAGE and SQL Server, IBM Mainframe. HP-UX, MPE/ix ,Windows NT/XP/Vista, Action Request System5.1, Reflection, AMXW, Autobahn.

PROFESSIONAL EXPERIENCE

Coughlin and Associates, Ottawa, Ontario

Business: Group and single health and dental administrators. 2006 –2010

Environment: Windows xp & vista,, Speedware, HP3000, QEdit, IMAGE.

Roles & responsibilities: Programmer Analyst

• Analyze & develop applications using Speedware Tool(Designer) &IMAGE DB.

• Load & Create files using FTP services to create audits.

• Validate Health, dental and optional life premiums

• Develop Screens and reports to assist Administrators with clients and insurance companies’ questions.

• Educate and Train administrators on new applications.

Speedware a Division of Activant Solutions, Montreal, Quebec 2005 –2006

Business: Software development and sales.

Environment: Windows XP, AMXW, SPW 4GL, Autobahn and Eloquence.

Roles & responsibilities: Technical Support Consultant

• Give support to clients using our software (AMXW, SPW 4GL, Autobahn).

• Troubleshoot and debug SPW 4GL code and reproduce client’s issue.

• Enter calls and service requests in our support system. .

• Trained on installing AMXW, Eloquence and Autobahn.

• Participated in a simple migration using AMXW from HP3000 to HP9000.

Dialogue Management Inc. (Contract), Windsor, Ontario 2003 –2005

Business: Help desk center.

Environment: Windows 2k/NT, AS400 Ticketing & Tracking system.

Roles & responsibilities: Customer Service Representative

• Give technical support to clients using our specific software.

• Guide consumers to helpful web sites to download required software.

• Troubleshoot and walk clients thru different settings to launch our software.

• Track and enter new tickets in the AS400 system and follow it up until closing.

American Axle & Manufacturing (Contract), Troy, USA 2002 –2003

Business: Automotive manufacturing.

Environment: Windows 2k/XP/NT, TCP/IP, FTP, Windows Server 2k, Remedy AR 5.1,

PL/SQL and SQL Server 2k.

Roles & Responsibilities: Help Desk (Remedy) Admin/Developer.

• Installed and configured (Remedy) our Help Desk 5.1 ready-made package.

• Installed and configured the Remedy 5.1 Mid-Tier module on IIS Web server.

• Installed and configured Remedy Change and Assets management modules.

• Trained users on main functionality and utilities of the Remedy modules.

• Migrated old Help desk data into Remedy using SQL server 2000 code.

• Maintained and customized the forms and the work flow (active links, filters...).

• Maintained and created escalations and notification procedures as per the SLA’s.

• Duplicate all Remedy tickets into Track-it as a contingency plan.

• Added and deleted groups, categories, items, regions, locations and users.

• Give Remedy users who belong to certain groups’ proper permissions.

Kmart Corp., Troy, USA 2001 –2002

Business: Retail stores.

Environment: Windows 2k/NT, PL/SQL, Java, HTML, VB 6.0, MS Access, Crystal

Reports, TCP/IP, FTP, Informix 4.0 4GL, COBOLII, Mainframe, Unix

and SQL Server.

Roles & Responsibilities: Application Developer

• Support the Intranet and Internet web sites using Java, Asp and HTML.

• Wrote many modules and programs for Receiving, cash, layaway and claims

• Performed and prepared unit, system and integration testing cases.

• Designed and developed SETS (Store Equipments Tracking System).

• Performed study, analysis, design, development and implementation of customer perception application.

• Used CICS, IMS/DB, TSO/ISPF, VSAM, XPEDITER, Endeavor, SPUFI and File-Aid utilities to support Mainframe programs.

• Used PACMAN to prepare help desk cases or change requests for new changes and CCC HARVEST for version control.

Systems and People Inc., Troy, USA 1999 –2001

Business: Consulting firm.

Environment: Windows 95/98, HTML, TCP/IP, FTP, Visual Basic 6.0, MS Access,

Informix 4GL, COBOLII, Mainframe, SCO-UNIX, HP-UX, MVS,

DB2, CICS, File Aid, SPUFI, XPEDITER, ENDEAVOR, JCL, IMS and

TSO.

Roles & Responsibilities: Senior consultant

• Supervised and Supported applications on the Mainframe running MVS operating system, using COBOLlI and DB2.

• Used these utilities CICS, IMS/DB, TSO/ISPF, VSAM, XPEDITER, Endeavor, SPUFI and File-Aid.

• Created JCL’s to run batch programs using DB2 tables.

• Performed debugging and troubleshooting and fixed the problems.

• Migrated programs from Informix v3.5 to v4.0 using 4GL and PL/SQL.

Dubai Municipality, Dubai, United Arab Emirates 1986 –1999

Business: Government establishment.

Environment: Windows 95/NT, PL/SQL, Visual Basic 5.0, MS Access 97, COBOL85,

Oracle7/8, Turbo Image, VPLUS, COGNOS QUIZ and QDD, MPE/IX,

HP3000/9000, HP-UX and SQL Server 5.0.

Roles & Responsibilities: Senior Analyst Programmer/Technical Lead.

• Wrote COBOL85, VPLUS codes to access the Turbo Image data.

• Used the Query, Intrinsic Libraries to update the Turbo Image data base.

• Design forms using FormSpec.

• Created new Library routines, fields and datasets.

• Altered Group, Account, User and File permissions and securities.

• Developed many JCL, UDC and Command files to update the data.

• Supervised three programmers to develop and maintain applications such as the Financial (GL, AP and AR) and Medical systems on the HP system.

• Using PL/SQL wrote online programs and function on Oracle7.0 database installed on HP9000 running HP-UNIX operating system.

• Created triggers and reports using forms3.0 and report writer2.0 on an Oracle 7.0/8.0 database management system.

• Wrote online printing of invoices, medical appointments and receipts modules.

• Used POWERHOUSE utilities, QUIZ, QTP and QDD to write reports.

REFRENCES:

Available upon request.

Contact this candidate