Software Management

Ryan Lee Posey

**** ******* ****** ***** ***** AK, 99577 • 716-***-**** • ****.******@*****.***

Education Medaille College May 2011

• Bachelor of Science and Liberal Arts (CIS/ Business)

Bryant and Stratton College present

• Associates of Network Security

Experience The Schwartz Group July 2009-Present

• Managed extensive telemarketing campaign data through detailed use of Microsoft Access and Excel.

• Targeted and increased efficiency of client report generation by writing computer programs to generate key metrics automatically from database and spreadsheets. Saved the company $35,000 a year in man hours.

• Enhanced workstations lifecycle by repairing, upgrading, and solving viral issues along with solving issues/problems regarding Microsoft Office application suite. Resulted in savings of $20,000 by not having to replace computers frequently.

• Solving problems lead technician regarding office’s DHCP server, firewall, router, and call accounting software.

• Worked with management to create a team that provided support for marketing clients to produce best outcome for marketing campaigns.

• Spearheaded campaigns that produced an increase of nine clients business by using Google analytics, and demonstrating technical approaches to strive for targeted goals.

• Appointed lead trainer for new employees on basic computer functions, network operation, and software to include all Microsoft Products. Developed and provided training for new employees in Access and basic computer functions.

• Confided in by CEO to author and publish documents important to company business plan. Trusted to keep information confidential.

• Developed multiple databases for clients in Access

• Understanding of phone systems mainly PBX and POTS lines

• Lead record keeper for technical issues, equipment, and data

• Developed and wrote a Stand Operating Procedures (SOP) Manual for management use on information technology and troubleshooting processes.

• Engineered, demonstrated, and executed a Microsoft Mappoint geographical program to enhance certain campaigns appeal to perspective event attendees

PC Expanders September 2009

• Facilitated and educated clients on internet safety in regard to viruses, trojans, spyware, adware, malware.

• Utilized knowledge of computers to repair, and eliminate viral threats to operating systems correcting registry errors.

• Built personal computers and installed operating systems along with drivers for hardware.

• Fixed/repaired hardware components of computers such as keyboards, mother boards, and hard drives, etc…

• Entrusted with handling money and billing for company.

Selected Skills and Abilities

Data & Analytical Software: Access, Excel, SPSS

Programming Languages: C++, C#, Java, SQL, VBA

Application Suite Software: Outlook, Thunderbird, PowerPoint, Publisher, Word

Operating systems: Windows7, Vista, XP, IOS, Linux, Windows Server 2003 R2

Activities

Youth Leadership Buffalo

• Picked from 200 applicants to participate in leadership program exclusive to Buffalo, NY.

• Learn to understand other by studying different religions, morals, and outlooks on situations.

• Volunteered in the community and donated hundreds of hours at Buffalo Food Bank, Goodwill, Habitat for Humanity, and coached soccer.

Medaille Leadership

• Taught how to be a leader in groups and understand situations by using critical thinking.

• Applied class lessons to actually business practices used by blue chip companies.

• Worked in groups of our peers to create plans and utilize technology.

Computer Club

• Voted Vice President of Computer Club handling new topics and convincing staff to teach subject interesting to group.

• Disassembled and rebuilt computers.

• Created games using VBA, JAVA, and Boolean Statements.

References

Reference can be given upon request.

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