Customer Service High School
Resume:
Aeesha Mosley
**** **** ****** ************ **, *9126
************@*****.***
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Professional Experience
Infinity Tax Solution (seasonal)
Philadelphia, PA
Office Manager
12/2009 -Present
Trained employees in tax preparation.
Set employee schedules.
Managed office budget, payroll, and filing.
Provided customer service, data entry, answer phone, checks and mail
distribution
Southeastern Transportation Authority (SEPTA)
Philadelphia, PA
Orange Line Cashier
02/1999-01/2009
Fare sale and reconciliation
Trained employees in customer service and sales
Directed crowds in safe and efficient forms of travel
Data entry and incident reporting
Bus Operator
Operated public transportation in accordance with prescribed route
Provided customer service and public safety assistance
Data entry and quality control
Fleet Bank
South Hampton, PA
Debt Collector
3/1996 to 10/ 1998
Operated in bound and out bound call center for collections issues and
customer service requests.
Data Entry to account for monies received and payment arrangements made for
accounts in delinquency.
Collected for delinquent accounts over 30 days.
Reconciled and re-instated accounts once debts had been met.
Education
Green Manufacturing Job Ready Training Program
Philadelphia, PA
Community College of Philadelphia & Manufacturing Alliance of Philadelphia
09/2011
Deraj Career Training
Philadelphia, PA
Registered Sterile Processing Technician
9/2010 - 6/2011
Harry S Truman High School
Levittown, PA
High School Diploma 1993
Certifications
CDL Class B Passenger Vehicle License
Commission Notary
OSHA 10: Occupation Safety and Health Certificate
MAP: Manufacturing Alliance of Philadelphia Certification
NCR: Work Keys National Career Readiness Certificate
Volunteer Experience
Committee person for 49th ward voting district
BAEO Ambassador (Black Alliance for Education Option)
Imhotep Institute Charter High School (Vice President of Wazzauri Parent
Association, 11th grade Representative)
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