Office Manager, Administrative Assistant, Human Resources Assistant

Yvonne D. Banks

e-mail: **********@***.***

**** ******** **** | Philadelphia | P A | 19151 | tel: 215-***-****

OBJECTIVE:To enhance my educational experience in human resources with actual work experience.

EDUCATION: Bachelor of Business Administration, Human Resource Administration/Legal Studies, Graduation: May 2004

TEMPLE UNIVERSITY, Fox School of Business & Management

GPA: 2.67

Master of Business Administration, Human Resource Management,

Graduation: December 2009

STRAYER UNIVERSITY

GPA: 3.455

Doctorate of Philosophy, Human Resource Management,

Graduation: Projected July 2015

CAPELLA UNIVERSITY

GPA: 3.5

ACTIVITIES & AWARDS

Member, Phi Alpha Delta Pre Law Fraternity, 2002 - 2004

Member, Society Human Resource Management, 2003

Recipient, Premier Achievement Award, Mellon Bank, 2002

EXPERIENCE:

TICKET PHILADELPHIA, Philadelphia, PA Aug. 2006 – Jun. 2008

Call Center Operator

• Assist customers in purchasing tickets for events at the Kimmel Center, Academy of Music and Mann Center.

• Investigate and solve inquires customers may have.

• Any other duties as requested.

CITY OF PHILADELPHIA, Philadelphia, PA Nov. 2004 – Present

Human Resources Associate II, Philadelphia Police Department

• Attend unemployment hearings as a representative of the Philadelphia Police Department.

• Interview candidates for positions within the Philadelphia Police Department.

• Assist interns in finding placement within units that will enhance their educational and career goals.

• Supervise three units within Personnel Department.

MELLON BANK, Philadelphia, PA Feb. 1998 – Nov. 2004

Administrative Assistant, Private Wealth Management

• Assist two Assistant Vice Presidents in the daily operation of over 400 trust and estate accounts.

• Process wire transfers, ach payments, deposits and check requests in amounts that exceed $1,000,000.

• Investigate and solve inquires clients may have.

MELLON BANK, Philadelphia, PA Oct. 1995 – Feb. 1998

Opex Operator, Retail Lockbox

• Operated Opex 48/50 machine that was used to extract remittance documents for over 100 accounts processed in department.

• Encoded checks to credit customer’s account for payment.

• Selected to train new employees on the correct way to process daily work and also how to operate the Opex 48/50 machine.

STRAWBRIDGE & CLOTHIER, Philadelphia, PA Sept. 1994 – Jan. 1996

Sales Clerk

• Assist customers in the purchasing of apparel.

• Completed transactions on cash register.

• Updated displays for showroom floor.

VALU PLUS, Philadelphia, PA May 1994 – Sept. 1994

Sales Clerk

• Assist customers in the purchasing of apparel.

• Completed transactions on cash register.

• Updated displays for showroom floor.

SKILLS & LANGUAGES

• Excel, PowerPoint, MS Word, MS Outlook, Access

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