SAP Trainer

Huong (Christie) Nguyen

**** ***** ******* #** *******, Texas 77042

E: ********@***.*** P: 713-***-****

Highly motivated, detail oriented, and quick adapting professional with diverse experience. A self starter and team player, who has years of functional/end-user SAP knowledge, with analytical/interpersonal skills and can multi-task. Seeking a trainer position, that will utilize my previous functional and training skills to the fullest extent and allow me to master new ones.

WORK EXPERIENCE –

Business Analyst – Brock Enterprises 10/08 – 2/09

• Part of SAP Implementation Team and SME for Brock.

• Continued unit and integration testing of end to end processes for second roll out (from HR hiring an employee to SM/SD recording service hours and invoicing to FI/CO payment and applying to cost center).

• Collaborated in restructuring, redesigning, organizing, analysis, and conversion of the legacy system.

• Constructed company master forms and process flows.

• Worked with remaining SM (SD) Team to finalize pricing/per diem & recording of labor & equipment hours design.

• Managed material master & master data for SM (rental/leased equipment (MM) & codes for per diem & best rate calculations).

• Learned business processes and Brock Data Management System (BDMS).

• Hired on after fulfilling contract to hire assignment.

SAP (SM/SD) Functional Consultant – IBM 3/08 – 10/08

• Full cycle implementation for company in Service Industry (Brock Enterprise) using ASAP methodology.

• Developed BPPs, integration test scripts, and functional specs for enhancements and reports (RICEF).

• Unit and integration testing (end to end). Conducted two sets of UAT.

• Produced test data, training documentation & assisted with training decks for SD & MM.

• Created UPerform simulations and documentation. UPerform administrator and author.

• Pricing configuration within IMG and maintained custom tables.

• Moved transports from sandbox to testing environment.

• Requirements gathering, contract conversions, and mapping of legacy data.

• Knowledge and use of LSMW and Solution Manager.

• Temporary project management assistant and network administrator.

• Had good communication and professional rapport with the client.

SAP (SD) Support Analyst - National Oilwell Varco 2/06 – 3/08

• Developed systems requirements, new functionality, tested, and defined support procedures to meet business requirements.

• Implemented configuration changes and maintained business solutions under multiple deadlines.

• Unit/integration/interface/regression tests and debug of SAP functions within DEV & QAS. Post production quality assurance.

• Interface mapping (XML & IDoc) and documentation of test scripts, scenarios, process changes, solutions, and improvements for OTC.

• Maintained condition types, determinations, master data, customer data, ship-to/bill-to, and BOMs.

• Created training documentation for field and sales use.

• Trained end users (SD/MM) and customers before Go Live. Post implementation support.

• International travel to Dubai & Macae to train end users and support team in business processes for Scorpion Offshore project.

• PDA (bar coding) set up and training.

• Cross functional work with FI/CO, MM (P2P), operations team, & technical (ABAP) team.

• Handled daily EDI / B2B transactions, resolved problems, and manage errors for integrated vendors, customers, and third party (i.e. freight forwarders CEVA) accounts.

• Resolved MM and MIT (material in transit) issues with our international locations.

• Super user and Level II support for SAP Help Desk (SD issues).

• Recruited to join Information Systems Department by the Director of the department.

Inter-company A/P Supervisor - National Oilwell Varco 2/02 – 2/06

• Sole person managing and handling Inter-company until I/C A/P group was created.

• Hired, managed, trained (FI), and supervised 8 employees.

• Reduced outstanding open payables from 120M to 60M within less than a year.

• Processed and reconciled over $15M+ in Inter-company invoices monthly (including international locals).

• Cleared and handled over 25+ inter-company vendor accounts.

• Developed new processes and reports within SilCom (silent commerce) to manage I/C billings.

• Communicated with cross company sales people/plant managers directly to resolve I/C issues.

• Implemented MIT process to streamline Inter-company A/P.

• Posted journal entries, maintained G/L, and balanced cost centers when needed.

• Worked closely with the SAP FI/CO functional team to ensure proper set up.

* All positions located in Houston.

SKILLS – MS Excel, Word, Access, Project, PowerPoint, Visio, & Outlook, SnagIt, Lotus Notes, UPerform, SAP R/3 4.7 & ECC 6.0, & fluent in Vietnamese

EDUCATION – University of Houston - BS of Psychology

** References and employment prior to 2002 available upon request.

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