Customer Relation

MARVIN O.K. BENNETT

**** ******* *****, *******, ** 30045

678-***-****(h) / 973-***-****(c)

Career Objective: To join a dynamic company looking for a talented individual who is service oriented, professional, and willing to excel beyond company goals.

SUMMARY OF QUALIFICATIONS

 More than 5 years experience providing effective leadership and administrative support.

 A clear communicator who create and accurately convey ideas and information.

 Professional, punctual, and well mannered.

 A hard working individual who is honest, loyal, and extremely reliable.

 Fast learner with a wide range of practical and analytical skills.

 A self-motivated professional skilled in orchestrating tasks and details to achieve goals.

 Highly motivated and disciplined at managing multi-tasks and prioritizing effectively.

 Skilled in strategic planning and achieving objectives within time and budget.

 Creative and resourceful. Ability to identify problems and implement effective solutions.

 Result driven and goal oriented. A dedicated team player committed to providing high quality support, excellent problem solving, and solid leadership.

PROFESSIONAL EXPERIENCES

FIRST DATA/WACKENHUT

Custom Protection Officer

Atlanta, GA (01/2009 – Present)

 Directed and handled traffic in a proficient way to maintain order and organization.

 Screened visitors and employees in an efficient manner in order to expedite admittance.

 Summarized “pass down” logs, incident reports, and other notification as specified in post orders.

 Provided vender services to First Data to protect human, information, and property assets.

 Successfully passed all First Data’s background checks for highest security access to the data center and top level executive floors.

F.C. WETZ INTERACTIVE, INC.

Marketing Sales Strategist / Account Manager

Atlanta, GA (March, 2006 – October, 2008)

 Generated in person, business to business sales and leads.

 Prepared and negotiated contracts; organized closing transactions.

 Developed business-to-business relationships to generate business referrals.

 Interacted with customers daily to strengthen relationship building techniques.

 Coached new sales staff in handling, overcoming, and solving tough objections.

IRS (Internal Revenue Service)

Data Entry Clerk/Administrator

Atlanta, GA (March, 2005 – July, 2006)

 Provided administrative support consist of documenting, filing, and updating paperwork.

 Prioritized request to the multiple IRS offices in respond to customers inquires.

 Performed duties associated with maintenance, retention, and deposition of records.

 Demonstrated ability to maintain professionalism and control in unpredictable situations.

ST. PAUL TRAVELERS INSURANCE

Case Manager (WC)

Alpharetta, GA (September, 2004 – March, 2006)

 Collected and reviewed information by communicating effectively with different clients.

 Managed a demanding case load from start to finish in determining financial exposure.

 Met assignment deadlines by multitasking and serving business to consumers needs.

 Established multiple contacts and utilized strong computer usage skills.

 Created a daily “thing to do list” to organized daily responsibilities.

SIZZLER, INC.

Customer Service Supervisor

Secaucus, NJ (January, 2002 – August, 2004)

 Served as the point person for all questions related to customers’ issues and services.

 Encouraged teamwork amongst team members by drawing on individual strengths.

 Promoted customer service responsiveness by being polite, courteous, and respectful.

 Developed set goals to motivate team members to increase sales and customer services.

 Managed daily and weekly sales inventory tracking progress reports.

HOLIDAY INN & CONFERENCE CENTER

Administrator/Front Desk Agent

Saddle Brook, NJ (October, 1999 – December, 2001)

 Continuously greeted customers and replied to guest requests.

 Thoroughly answered, operated, and routed incoming calls on a multi-line switchboard.

 Repeatedly showcased, booked, and reserved rooms based on request and availability.

 Daily managed the balancing of cash receipts, checks, and credit cards.

 Successfully utilized computer usage on various special projects and data entry.

RUTGERS UNIVERSITY

Resident Advisor/Area Coordinator

New Brunswick, NJ (September, 1997 – August, 1999)

 Mediated conflicts between students in a calm and objective manner.

 Supplied guidance and counsel to students on personal, social, and academic matters.

 Scheduled and coordinated weekly meeting for internal and external groups.

 Facilitated social and educational programs for student development.

 Fostered responsibility by enforcing university rules and regulations.

 Managed a Resident Hall housing 44 students and work as a team with other staff members.

EDUCATION AND PROFESSIONAL TRAINING

Rutgers University – Bachelor of Art (BA) in Sociology, New Brunswick, NJ

Rutgers University – Bachelor of Science (BS) in Criminal Justice, New Brunswick, NJ

Corporate Training

Business Writing & Documentation Training (2004), Conflict Management Training (2005), Negotiation Training (2005), Big Brother & Sister Program (2006 – 2008), American Heart Association Certified – First Aid (2009).

Computer Skills

Proficient and working knowledge of Mac Operating System and Microsoft Office Application (Word, WordPerfect, XP/Window Prof., Office Outlook, Netscape Explore, Lotus Notes, Mail Merge, & QuickBooks)

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