Customer Service/ Administrative-Clerical/Quality Assurance-Warehouse

Location:

Memphis, TN

Salary:

Negotiable

Posted:

May 01, 2012

Contact this candidate

Resume:

Lashica Tameria Pickens

**** ********** ****, *******, ** 38118

901-***-****(cell)/901-***-****(home)

***************@*****.***

Objective

To secure a rewarding and challenging position with a stable company; where experience, hard work, a positive attitude, and a willingness to learn will enable me to grow, while providing opportunities for a long-term career.

Employment

September 2011-Present-Greenlee(Textron)-Order Processor/Scanner/Picker/Floater, Southaven, MS

I'm responsible for scanning items into the Exacta and SAP Database for shipping. I also pick and pack products(orders) to be shipped. I utilize the fed-ex, ups, & priority labeling machine. I recheck orders for accuracy of items.

September 2010-February 2011-Williams-Sonoma, Inc.(Inventory Control)-Location Analyst, Memphis, TN

I was responsible for ensuring that the merchandise was in its proper location. I also located, ordered pallets, and replenished as needed. I verified correct quantity amounts and sku’s. I acted as a liaison between the Pickers/Order Pullers and Inventory Control(Management). Last but not least, I was responsible for cycle counting while using the Wyxel Database System.

April 2010-May 2010- Department of Commerce(Census Bureau)-Enumerator, Memphis, TN

I visited different residences regarding the status of the home as of Census Day:(April 1, 2010).

September 2009-January 2010- Select Staffing Services(McKesson H1N1 Project)-Quality Control Inspector/Packer, Memphis, TN

As a Q/C Inspector, I ensured that all vaccinations were packed according to proper procedures and guidelines, if not I informed team’s supervisor of violation. As a packer, I packed H1N1 vaccinations appropriately according to guidelines with no errors.

March 2008-May 2009- Self-Employed-Childcare Provider, Memphis, TN

Providing proper and adequate care as needed for children while parents and/or guardians are at work.

January 2002-November 2007 -Internal Revenue Service Center-Contact Service Representative GS-0962-08, Memphis, TN

General office duties. I communicated with customers by utilizing the toll-free system used by small business/self-employed and wage and investment taxpayers in an accurate and professional manner. I completed telephone interviews with a wide-range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPA’s, attorneys, practitioners, who possess a professional understanding. I provided full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments. I demonstrated high-levels of courtesy, empathy, professionalism, and attention to details. I used the IDRS(integrated data retrieval system) terminal to acquire entity information, research accounts and/or requests. I developed, analyzed, and evaluated information involving the research of records and the nature of each inquiry. I distributed time independently, effectively, and appropriately among my duties. I secured, verified, and/or updated levy sources and other account related information as appropriate. I consistently utilized effective workload management techniques that resulted in expeditious completion of cases or documents. I contributed overall effectiveness of the workgroup. I consistently determined cause and cure with taxpayers and educated them on filing and payroll responsibilities. Also, I informed the taxpayers about terms/conditions/deadlines of agreements; (installments, currently not collectible, offer and compromise, and etc.). I consistently identified and anticipated possible consequences of various courses of action to correctly resolve an issue.

May 2005-April 2006-ABXAIR(DHL)-Sorter/Order Puller/RF-Scanner/Loader/Sit-down Forklift Operator,Picker/Packer, Memphis, TN

I sorted and loaded freight properly, to the appropriate destinations for shipping. I operated the sit-down lift and manual pallet-jack as needed. I also packed,took inventory on freight, and scanned items to be shipped.

March 2001-November 2001- American Tissue Mills of TN-Case Packer/Line Operator, Memphis, TN

Packaged products efficiently and accurately in a fast-paced environment. Also, operated assembly-line ensuring that products were flowing appropriately without jamming.

March 1999-2001- Snelling Personnel Staffing(The Rutland Group/ Koyo/First Tennessee Express Lock Box)-Receptionist/Order Puller/Data Entry Clerk-Warehouse, Memphis, TN

General office duties. Knowledge of Macintosh Computer System. Greeting and assisting accountants’ clients, time-sheet entry, fed-ex labeling, inventory, filing, and 10-key by touch @ 10,000/ksph.

Education

May 20, 2005 Internal Revenue Service Center Memphis, TN

Course of Study: Case Processing Training