Customer Service Manager

Alexander W. Ferro

** ******** *****

Monroe, CT 06468

203-***-**** (home)

203-***-**** (cell)

*******@***.*** (e-mail)

Professional Characteristics

Excellent Negotiation Skills

Excellent Communication Skills

Proficient in MS office as well as internal systems

Self-Motivated

Team Player

Excellent Organization and Time Management Skills

A

Relevant Experience

June 2007 to Present – Marcus Paper Company – Supervisor for Waste Management Facility

General Office Procurement

Coordinating and Scheduling Truck Routing

Supervisor 25 employees-25000 sq.ft facility, knowledge of all recycling machinery.

Supervise Loading and Unloading of Export and Domestic Shipments

Maintaining Relationships with Customers, Problem solving. hands on daily.

Forklift Certified, Maintain inventory and monthly pricing for orders.

Shipping & Receiving.

May 2005 to June 2007 Sodexho – Facility Manager for GE Commercial Finance

80,000 Sq ft. New Facility – Worked for Vice Chairman and Staff (120 people)

Building Maintenance , Liaison, Office Moves, Maintained Floor Plans, Set up Conference Rooms,

Supervised all Mail Room and office Supplies – Orders

May 2005 to April 2006 G.E. Assets Management Department

November 2004, Cell Mark Recycling, Traffic Manager

General Customer Service

Coordinated Trucking Loads of approximately 8-10 thousand tons of recycling material per month

25 – 30 loads per day domestic and export

9 States including east, mid-west and south

Responsible for approximately 50-80 thousand per month in revenue

Very detailed and able to solve logistic functions

1978 – 2002 Northeast Fibre, Waste Paper Broker-Carting co. – Vice President

General Office Management

Sales Leads

General Truck Scheduling and Routing

General Office Procurement

Coordinated daily deposits

Took phone orders

Managed relationships with paper mills

Forklift operator and performed general shop floor duties

warehouse duties and inventory. hands on, problem solving daily

Computer and Training

Microsoft Office

Pro-Com (Waste Industry Application)

Attended annual Cell Mark Training and Industry Seminars

Education

1973 - Stamford Catholic High School

1975 Norwalk Community College

* General Business and Accounting

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