Customer Service Quality Assurance

PROFESSIONAL PROFILE

More than * years of successful experience in customer service and sales.

Possess solid computer skills - Typing abilities of about 88 wpm and 10-key.

Excellent working knowledge of Microsoft Office Applications (Word and PowerPoint).

Highly organized and detail-oriented.

Strong teamwork abilities.

Excellent English speaking and writing skills.

Excellent rapport with customers.

PROFESSIONAL EXPERIENCE

Inventory Control Quality Assurance Specialist, Integrity Staffing Solutions, Tolleson, AZ

11/30/2010- 12/31/2010

Verifying that inventory is in good conditions for distribution.

Report theft items & damages.

Verify inventory count.

Photo Specialist, Walgreens, Peoria, AZ

04/2008 – 12/2010

Handle incoming calls.

Operate one-hour photo lab equipment.

Maintain store signage and displays.

Customer service representative.

Stock warehouse.

Resets and revisions.

Customer Service Rep & Sales Associate, Water & Wireless, Peoria, AZ 06/2006 – 04/2008

Handle incoming calls.

Send faxes.

Record data onto the computer using Quick Books.

Work independently and unsupervised.

Handle incoming calls.

Open/Close the store.

Sell cellular phones and long distance cards.

Clean lobby & prepare food for customers.

Skills in staying organized while multi-tasking and providing speedy service.

EDUCATION

Glendale Community College Glendale, AZ 08/2007-Present

Part-time student.

Major: Nursing

Graduated: N/A

Peoria High School Peoria, AZ 2004-2007

Clark High School Las Vegas, NV 2003-2004

REFERENCES

Available upon request.

Contact this candidate