Customer Service Sales

To obtain a position in the field of Customer Service Management or Facilities Operations where I can express and reflect experiences acquired through-out training and employment while becoming a beneficial asset to the administration or facilities.

• World-Class Customer Service Online and Face to Face Customer

• Complaint Handling/ Problem Solving Dependable, Prompt, Self-Starter

• Up-Selling/Sales Support

• Customer Order Fulfillment

• Immense Ability to maintain effect routine records & Documentation

• Ability to make quick decisions in emergency situations

• Ability to lead and motivate team members.

Experience

Rapid Realty

Realtor-Leasing Agent 05/2009- 06/2011

Canvass & Research available property/listings for Lease

Identify opportunities for new listings/rentals

Preview and show commercial/residential space for rent/sale

Tenant representation and site selection

Create and manage setups, flyers, mailing lists, print & web advertisements

Gather and prepare comparative market information for rentals/sales

Utilize our web-based listing management system to update rentals/listings

Closely collaborate with Brokers, Canvassers and Administrative Staff

Negotiate transactions, prepare and submit term sheets, and CLOSE DEALS!

Ira L. Berkowitz Accounting 05/2005-03/2011

Secretary/Personal Assistant

Maintaining files, Receiving & sending E-mails, Preparing Invoices

Handling incoming & outgoing calls and all general correspondence

Interactions with vendors, clients, and all visitors

Updating and reporting of all job details relevant to clients

Provide word processing and secretarial support

Assist in the planning and preparation of meetings, conference calls, and conference telephone calls.

Beyond Boutique

09/2003-06/2005

Owner/Manager

Used savvy business skills and in-depth knowledge of fashion retail industry to generate profit

Oversaw all aspect of the boutique operations from planning and purchasing.

Managed inventory control of all merchandise.

Set up the in-store displays and managed employees.

Researched for new and current trends that can help the business in succeeding and to offer customer or client satisfaction.

Responsible for all aspects of internet marketing and sales for boutique

Coordinated with vendors and designers

09/2002-05/2003

NorVergence

Customer Service Rep

Responsible for handling all aspects of customer inquiries for products and services

Ingoing/Outgoing call logs over 125 per day

Responsible for setting appointments for in-person customer resolution inquiries with technicians

Coordinated with technicians and supervisors for complaint resolution

Education

School 06/2001

General Education Diploma

Certifications & Licenses

New York Real Estate License 05/2009

S.O.R.A. (Security License) NJ 03/2011

References Available Upon Request

Contact this candidate