Customer Service Data Entry
Resume:
Lisa Mitchell
Virginia Beach, Virginia 23454
**********@*******.***
Objectives
My goal is to secure a position in an organization that will allow me to utilize my knowledge, skills, abilities and work experiences. I am seeking to become a key player within a creative and dynamic organization.
Qualifications
Computer Skills: Microsoft Office Suite (Word, Excel, and PowerPoint);
Alpha Numeric Data Entry, Ten Key, and Typing 55WPM.
Excellent Verbal and Written Communication Skills; Ability to effectively analyze and communicate creative ideas with team and clients.
Remarkable Customer Service.
Responsible, Dependable, Quick-Learner, Self-Motivated, Detailed, Organized and the ability to Multi-Task and work in fast pace environment.
JP Morgan Chase 1/09 to 9/16/10
Wholesale Remittance Specialist- Alpha numeric data entry, Effectively analyze knowledge to understand and address typical customer issues, Maintain corporate deadlines and adjusted productivity to support peak volumes, Follow outlined processes and procedures accurately, Gain knowledge and fundamentals of the financial services and operations industry.
Flextronics Corporation 9/07 to11/08
Customer Service Tech 1-Demonstrate sense of urgency in busy telecommunication industry. Demonstrate outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease. Assist AT&T customer with wireless cell phone, count inventory, verify information on account, trouble shoot phone for problem, transfer contact, picture, and warranty issues.
Headway Staffing Service 3/07 to 6/07
Customer Service- To meet customer needs by providing prompt, efficient and innovative service, thereby creating lifelong customers. Assist customers with warranty claims for patio furniture via phone, direct mail, email or fax; rectify errors in shipments in a timely manner for customers.
Traderonline.com 12/04 to 12//06
Data Entry/ Customer Service- Answered inbound calls in support of customer needs. Respond to all emails with 24 hours, have all graphics for new accounts & PAA online within 24 hours, help customers make ads searchable, setup and contact new accounts within 24 hours, accurate tracking of phone calls and emails, 95% of calls received to be answered by restore, and add new ads to website so that the dealer has current inventory. E-mail and apprise account managers to the status of dealer ads.
Education
Kee Business College, Certificate: Medical Assistant, Chesapeake, VA
University of Ashford, Clinton, IA
B.S., Healthcare Administration-expected to Graduate May 2014
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