Technical Support Microsoft Desktop Operating Systems

IAN MONROE

*** ******* ***** ***********, **. ***15

home 704-***-****

cell 301-***-****

********@*****.***

OBJECTIVE / QUALIFICATIONS

I would like to have a technical support position in the information technology industry. I am a hardworking dedicated team leader, able to grasp new concepts quickly. I was the acting WAN-LAN Engineer who researched and implemented successfully all of the hardware and protocols for 5 schools, for the Network Development Capstone Project. I am reliable and trustworthy and would be an asset to your business.

CERTIFICATIONS

A+ 4/09

EDUCATION

Academy of Computer Education 2/02/09 - 2/17/09

A+ /Network + Program

ITT Technical Institute 06/03 -12/05

Associates of Applied Science computer Networking Systems

Honor Roll

College of Southern Maryland 1998-2001

Classes in Information Technology

TECHNICAL SKILLS

Microsoft Desktop Operating Systems

Visual Basic and GUI Applications

Database Development

Network standards and protocols

WAN Technology and Service Integration

Microsoft Office

Linux Operating System

Systems Analysis and Design

Pseudo codes

Microsoft Network Operating Systems

Novell NetWare

Technical / leadership Achievements

ITT Technical Institute ( S.A.C.C.) Students Achieving Computer Certifications

Chairperson

Developed Brochures

Formatting- Election Date Developing Mission Statement

Acting Class Representative

PROFESSIONAL EXPERIENCE

JAG ENTERPRISE'S

Home Improvement 05/2007- Present

First Midwest Bank 01/2007 - 03/2007

Operator - printed and rendered the financial statements for bank customers

US Post Office 01/2005-10/2006

Carrier - Sorted and delivered mail and packages

US Army Infantry 1995-1996

disabled veteran

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