Customer Service Administrative Assistant

Kaba Diabira

***-**** ******** **** *****, Burlington, ON L7P 3H3

Email: ********@*****.*** ● Tel: 905-***-****

Summary of skills

* **** ***** ** ********** in diverse customer service and retail sales working environments.

2 Skilled in several areas such as inventory, order processing and cashier management.

3 Strong reporting and sales analysis skills and excellent problem solving

4 Languages: Fluency in verbal and written, French and English

5 Excellence and comfort in computer skills, including MS Office, MS Excel, MS Word, MS Power Point

6 Strong time management, organizational and communication skills

7 Ability to work independently with minimal supervision

Relevant Skills

Sales Associate

1. Maintain professional internal and external relationships that meet company core value.

2. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with other, solve problems creatively and demonstrate high integrity.

3. Proactively establish and maintain effective working team relationship with all support departments

4. Demonstrate ability to interact and cooperate with all company employees.

5. Ensure that each customer receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid products knowledge and all others aspect of customer service

6. Assist in floor moves, merchandising, display maintenance, and housekeeping

7. Assist in processing and replenishing merchandises and monitoring floor stock

8. Complete understanding of pricing and proposal models

Administrative Assistant

1 Promptly and efficiently answering 10 telephone lines

2 Preparing a variety of correspondence and other written materials. Distributing incoming mail and preparing outgoing mailings

3 Organizing meetings and processing minutes promptly and efficiently

4 Providing bookkeeping services, accounts payable and receivables and maintaining organization database and filing system

5 Managing all corporate travel and accommodation arrangements

6 Supervising the use of office equipment and supplies

7 Providing back up wherever needed

Accounting Clerk

1 Ensuring timeliness, accuracy, compliance with policies, procedures and regulatory requirements when reviewing and processing of all financial transactions, including invoices, bank deposits, time sheets and computerized payroll for 120 employees

2 Expediency and accuracy with Banking and month-end report, Data entry; Account reconciliation, Purchase Order confirmation; shipping, processing and expediting of orders

3 Knowledgeable answering of customer queries, with resolution-based follow up

4 Banking and treasury transaction recording, End-of-period balance sheet and income statement production. Value-added tax accounting

5 Competency in administrative duties such as photocopying, faxing, reception, preparing for board and executive meetings

6 Efficiency in attending to all impromptu requests

Customer Service (Call center)

1. Supporting and providing service via phone and email as a receiver and caller.

2. Using questioning and listening skills that support effective telephone communication.

3. Using an effective approach to handle special telephone task like call transfer, taking messages, call backs, holds, interruption, and unintentional disconnects.

4. Understanding the impact of attitude in handling calls professionally.

5. Selling products and placing customer order in computer system.

6. Up selling products and service.

7. Researching billing issues researching misapplied payment

8. Following up on customer inquiries not immediately resolved

9. Effectively dealing with job stress, angry caller and different behavior type on the telephone

10. Other assigned duties

WORK HISTORY

Accounting Clerk SONIMEX, Mauritania 1992-1996

Administrative Assistant NSS, Mauritania 1996-2001

Home Daycare Owner-Operator, Burlington, ON 2005-2010

Customer Service, The Bay, Burlington, ON 2006-2007

Customer Service, Winners, Burlington, ON 2007-2010

Customer Service, Simplified Marketing 4 You, Burlington, on 2011

Customer service (Home Based independent contractor), Rogers, Burlington, ON 2011-Still

EDUCATION & TRAINING

Customer Service Certificate, The Center, Burlington, ON 2009

Office Administrative Diploma with HR Application, B.E.C Burlington, ON 2006-2007

Certificate in Computer& Data Processing, CDD Training Academy, Mauritania 1998

Basic Bookkeeping Certificate, Mauritania 1996

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