Resume

Craig D. Chugg

*** **** *****, ******* ****, TN *7604

(H) 423-***-****

(C) 615-***-****

*******@***.***

Senior Multi-Unit Operations Manager

Strategic Planning / Multi-Unit Operations / Marketing / Business Development / Customer Relations Management and Employee Development / Human Resources / Purchasing

Research and Development

Top Performing Manager with 20+ years experience in managing and developing a multi-market group of restaurants and its people. Delivered strong financial results and profitable growth within competitive markets by focusing on results.

Outstanding planning, organizational, team building, leadership and communication skills. Bottom line driven. Proficient in use of Microsoft Office and Aloha Point of Sales and Back Office Systems.

Professional Experience

El Chico Restaurants September 1985 to August 2008

General Manager, Johnson City, TN March 2008 to August 2008

• Responsible for interviewing, screening and recruiting of applicants to fill entry level and above job openings.

• Accountable for all new employee orientations and compliance and follow up with training systems.

• Responded to resolution all customer complaints and concerns.

• Improved District Manager Visit Report Card Score to Highest in District.

Sr. District Manager, Dallas, TX January 1997 to March 2008

• Review and interview applicants to match experience and specific job requirements. Hired and Developed Managers and reduced annual turnover to 5%.

• Supervised up to ten locations conducted new placement orientation with all managers.

• Improved staffing levels of hourly employees to improve quality of operations and reduced hourly turnover. Analyzed data and made recommendations to the management for corrective action and continuous improvement.

• Prepared Budgets and Profit & Loss Statements.

• Presented quarterly sales and financial reports to corporate headquarters.

• Chaired monthly department manager meetings on Sales, Service, Cost Control and Quality of Operations. Consistently ranked in top third in District Manager rankings.

• Functioned as a Core Mentor in the company’s development of a mentoring program.

• Served as Human Resource liaison to Management and Employees, responded to all EEOC claims, employee complaints, harassment allegations, and other complaints.

• Partnered with employees and management to communicate various Human Resource policies, procedures, laws, standards and government regulations.

Resume, Craig Chugg, p. 2

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General Manager, Paducah, KY February 1996 to January 1997

• Increased sales performance of over 5% implementing sales contests for servers which also led to lower employee turnover. Developed recognition programs for tenured employees.

• Became a training store for regionalized training of managers.

• Represented the company in Unemployment and Workers Compensation claims.

• Completed audits to ensure compliance with all State and Federal employment laws, corporate record keeping policies and administrative requirements.

Additional Experience:

Casa Rosa and Cuellars Café (Corporate and Concepts Locations) 1985 -1996

Locations in Tennessee, Kentucky, Arkansas, Texas and Louisiana

General Manager

Operating partner

District Manager

Manager

Kitchen Manager

Selected accomplishments:

• Developed and managed new restaurant concepts. Developed operational manuals, training manuals and new store opening manuals.

• Implemented new Point of sales and Office Systems which led to increase ease in tracking performance against budgeted targets.

• Established new manager training systems and manuals. Developed systems to gain feedback for effectiveness of training systems.

• Conducted interviews, screenings, and recruiting of job applicants to fill entry and professional job openings.

• Conducted new hire orientation for all recruits. Monitored training programs, coaching and mentoring of the workforce.

• Conducted compliance audits of Federal and State laws.

• Administered and monitored FMLA and STD processes.

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Education / Training

BA Sociology and Business Administration 1980

Utah State University, Logan, UT

AA Sociology 1979

Ricks Junior College, Rexburg, ID

Attended numerous Corporate Training events and Seminars

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