Program Management Professional

Bonnie Chatterjee, PMP

Redwood Shores, CA Phone: 650-***-**** *******.*@*****.***

Program Management Professional

Proven ability to lead multi-million dollar cross-functional projects with large global teams

7 years of experience and deep expertise in a variety of website related initiatives

Expert in vendor relationship management, and effectively collaborating with remote and local vendors to meet and exceed business objectives

Expertise in financial services industry with strong knowledge of industry regulations

Strong knowledge in web technologies, including content management systems

Skills/Expertise

• Waterfall and Agile Project Methodology

• Vendor Negotiation and Management

• Team Building and Conflict Resolution

• Mentoring/Coaching junior PMs/Analysts • Website Redesign/Overhaul

• Search Engine Optimization

• Financial Advisor Sales Tools

• Analytics, Metrics, Data delivery

Professional Experience

FRANKLIN TEMPLETON INVESTMENTS– San Mateo, CA

Premier Global Asset Management Firm

Global Web Governance Manager, 6/2011 to Present

Oversaw core program processes and people supporting web projects and execution, web performance management, issues and risks, communication, resource management and metrics tracking/reporting

Selected Accomplishments:

• Managed, organized and facilitated executive leadership meetings to report on status, track and resolve issues and follow up on decisions and action items

• Partnered closely with all key stakeholders to ensure that websites are optimized to support primary user benefits as well as the company’s strategic and financial goals

• Contributed to the vision, strategy and management of websites to ensure alignment with the company’s goals and priorities

FRANKLIN TEMPLETON INVESTMENTS– San Mateo, CA

Premier Global Asset Management Firm

Project Manager, 1/2007 to Present

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Led global cross-functional teams of over 100 individuals. As part of the premier project delivery team, led high visibility projects of over 5M.

Selected Accomplishments:

• Partnered with key stakeholders in Marketing to define and execute on a vision of redesigning the US website. Collaborated with stakeholders and analysts to identify business case, requirements and perform user acceptance testing

• Led a program to integrate and implement analytics software into three separate websites

• Partnered with Google to implement Google Search Appliance into US based websites. Project scope was later expanded to include international websites

• Partnered with technology teams to overhaul the method of data delivery to the web front, as well as the establishment of a new database to store web profiles

• Collaborated with senior leadership and vendor partners to define company strategy for search engine optimization. Led project to establish foundation for SEO best practices

• Managed the creation and redesign of new and existing, portfolio and hypothetical, sales tools that facilitate sales for financial advisors

Selected Skills:

• Skilled in managing multiple projects and deliverables in a fast paced dynamic environment

• Experienced in leading projects via waterfall or agile methodology

• Facilitator and champion of change, via team buy in, methodology and business process review and enhancements

• Experienced in vendor and contract negotiation

• Served as coach and mentor for junior PMs, analysts and other team members

• Strong knowledge of content management systems and working knowledge or technology stack used for websites

FRANKLIN TEMPLETON INVESTMENTS– San Mateo, CA

Premier Global Asset Management Firm

Release Manager /Business Analyst, 8/2004 – 12/2006

• Responsible for quarterly and monthly releases of small to medium website enhancements

• Prioritized and coordinated the backlog of features in collaboration with marketing and sales stakeholders. Engineered consensus for optimum use of shared resources

• Coordinate requirements gathering and testing by 10+ analysts for 30 to 50 items for each major release

FRANKLIN TEMPLETON INVESTMENTS– San Mateo, CA

Premier Global Asset Management Firm

Compliance Analyst, 2/2004 – 8/2004

• Responsible for monthly filing of SOX reports

• Led team responsible for daily, time-bound review of trades

• Recommended and implemented several business process improvements

NATIONAL AUTOMOBILE CLUB– Foster City, CA

Automobile club membership, roadside assistance

Bookkeeping and Membership, 3/2003 – 2/2004

• Responsibilities included membership review and renewal

• Proactively took on additional responsibilities in bookkeeping, customer servicing, tour books and other aspects of daily operations of the firm. Trained and mentored colleagues in various areas

ALTEREGO NETWORKS– Redwood City, CA

Startup specializing in mobile web and distributed networks

Sr. Wireless Content Developer, 4/2000 – 10/2001

• Used HTML, XML, XLST, WML and proprietary AML (AlterEgo Markup Language) to create websites for mobile form factors

• Participated in technical/sales presentations to potential customers

• Mentored and trained junior employees

Education

PROJECT MANAGEMENT INSTITUTE

Certificate – Project Management Professional (PMP), 8/2011

UC BERKELEY – Berkeley, CA

Certification in Project Management, 5/2008

NOTRE DAME DE NAMUR UNIVERSITY – Belmont, CA

Bachelor of Science, 5/2000

Major: Business Administration l Minor: Economics & Finance l Graduated Summa Cum Laude

ST XAVIER’S COLLEGE – Kolkata, India

Bachelor of Science, 6/1998

Major: Economics l Minor: Mathematics, Statistics l Graduated with high honors

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