Customer Service Sales

JAY IRELAND ************.**@*****.***

*** ********* ** *** *** 860-***-**** (home/VP)

Bristol, CT 06010

OBJECTIVE:

Insurance Sales

SKILLS:

Accounting, Customer service, Data entry, Inventory control, Invoice preparation,

Warehouse storage organization, American Sign Language, Deaf Culture

SOFTWARE SKILLS:

Microsoft Office, QuickBooks, Great Plains, e-Enterprise

EDUCATION:

Holyoke Community College, Holyoke, MA

A.S. in Business Administration, June 2007

Rochester Institute of Technology

National Technical Institute for the Deaf, Rochester, NY

Accounting Technology, 2002-2004

TRAINING CERTFICATE:

CPR, First-Aid and CPI

WORK EXPERIENCE:

American School for the Deaf 3/09-Present

PACES Residential Counselor

Supervise students (one to one or two to one)

Write reports for documentation

Basketball Hall of Fame, Springfield, MA Summer 2006

Research Internship

Completed reports from research conducted on former players and coaches

Prepared surveys for educational field trips.

Created spreadsheets from survey responses

Carando Gourmet Foods, Springfield, MA Summer 2006

Data Entry Clerk

Prepared invoices using “e-Enterprise” on Great Plains software

Wal-Mart, Northampton, MA 6/04-9/04

Customer Assistance Associate, Lawn & Garden Dept

Assisted customers

Cash register sales

Stocked Shelves

Wal-Mart, Northampton, MA 6/02-8/02 & 4/03-9/03

Unloader/Warehouse Worker

Unloaded trucks using Pallet Jack/Forklift

Stocked shelves

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