Customer Service Supervisor

Mary Teresa Kubica

[***** Pardee St Harrison Township, MI 48045] [586-***-****] [************@*****.***]

Objective To obtain employment with a company I will display strong skills and extensive experience in all opportunities available.

Profile Skilled in operations of banking/finance

Customer Service

Ability to handle multiple projects concurrently

Good communication skills with the ability to interact with diverse population of co workers and all levels of management

Consistently meet deadlines and excel under pressure

Possess excellent skills including Window XP Operation systems, Microsoft Office, Excel and most windows based software

Experience

Alliegance Staffing/Mayco International

Quality Inspector [August 2010- August 2011] [Sterling Heights, MI]

Inspects all car parts before packing to be shipped

Records all bad parts Assists in helping other inspectors if necessary

MGM Grand Detroit Casino

Credit Supervisor

[November 2002- September 1, 2009] [Detroit, MI]

Process credit applications, overdue balances and send statements

Prepare collection letters

Obtain product specifications for projects, consistently tracking until successful completion

Prepare quarterly credit meeting for credit committee

Prepare Excel spreadsheets and Word documents

Update confidential documents

Cage Supervisor

[June 1999- November 2002]

Supervise everyday operation of over 20 cashiers, including training and mentoring

Look after the casino banks (chip, cash, coin, main and marker)

Ability to assist guests, improve customer relations and input information accurately

Huntington National Banks

Lead Supervisor

[August 1994- June 1999] [Troy, MI]

Inputting of customers deposits into computer

Processing customer deposits

Process bank deposits for Federal Reserve

Inputting of armored cars activity for the day service

Verification of all monies

Head Teller

[February 1990-August 1994] [Hamtramck, MI]

Assisted in teller transactions, bought and sold money and trained tellers

Prepare shipments for cash vault

Balancing of teller windows

Assisting of selling products

Education Hamtramck High School, Hamtramck, MI

September 1981 to June1985

Diploma

Vocational/Clerical degree

Interests Good Personality

Great Attitude

People Friendly

Skills 10 key calculator

11,100 keystrokes data entry

Typing 59 wpm

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Customer Service

References Professional references are available by request

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